Ref:
100238
Location:
Northampton
Employment:
Full time
Role Classification:
1

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Location: Midlands (regional travel required)
Hours: 40 hours per week
Working Pattern: Monday to Friday, 9:00am – 5:00pm (flexibility required to meet business needs)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Operations Manager to support our retail contracts across Boots, Decathlon, Lloyds Banking Group, Nationwide Building Society and Superdrug, ensuring exceptional service delivery across the Midlands region.

This is an excellent opportunity for an experienced cleaning or soft services manager who is passionate about leadership, customer service and operational excellence. You'll play a key role in ensuring service standards are consistently achieved while building strong client relationships and driving continuous improvement.

Role Responsibilities

Lead and support operational cleaning teams to ensure all contractual SLA and KPI requirements are met and exceeded.
Build and maintain strong relationships with clients, stakeholders, colleagues and subcontractors, ensuring a consistently high level of customer service.
Manage and develop Service Support Managers and operational teams through effective leadership, coaching, training and performance management.
Ensure compliance with all Health & Safety policies, cleaning specifications and company procedures across the contract portfolio.
Drive operational efficiency, profitability and service improvement initiatives, including reactive and planned workstreams, while promoting a 'fix it first time' culture.

What We're Looking For

Previous management experience within soft services, cleaning or facilities management environments.
Proven ability to lead, motivate and develop operational teams across multiple locations.
Excellent customer service, communication and stakeholder management skills.
Strong organisational and time management abilities, with the ability to manage competing priorities.
Good IT skills, including proficiency in Microsoft Office applications.
Full UK driving licence and willingness to travel extensively across the Midlands region.
IOSH Health & Safety qualification is desirable.
Successful candidates must be able to pass mandatory vetting, including criminal record and financial background checks.

What's in it for you?

Company car provided for business travel across the Midlands region.
A varied and autonomous role with the opportunity to influence service delivery across a portfolio of high-profile retail clients.
Ongoing training, career development and progression opportunities within one of the UK's leading facilities management organisations.

Additional Benefits

Access to a virtual GP for you and your household.
Financial wellbeing support through Salary Finance, including early pay access and competitive loans.
Flexible lifestyle benefits through our Choices platform, including additional annual leave, insurance products, dental care and technology purchases.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.