CCTV Duty Controller - Westquay Southampton 

Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of £16.59 per hour. SIA CCTV Licence is essential for this role.

Benefits Package

• Employee Shares Scheme
  •Staff Retailer Discount
  •Discount Scheme
  •Pension Scheme
  •Extensive Training Package
  •Childcare Vouchers
  •Cycle to Work Scheme
  •Give as you earn
  •Salary Finance
  •Competitive Holiday allowance
  •Competitive Pay Rate
  •Life Cover
  •Share Incentive Plan
  •Save as you earn
  •Virtual GP
  •Employee Assistance & Counselling

Job Description

Main Duties:

Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of;
•All common and public areas of the shopping centre
•The Client emergency and evacuation procedures
•Officer time and attendance
•Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie
•Business Continuity Planning centred on the continued operation of the control room and shopping centre
•Client building security and safety
•Providing a high standard of response to telephone and email enquiries
•Supervision & support for all Mitie on site personnel
•Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
•Update and collate incident information, Daily Reports and Flash reports.
•Serious incident tracking and management.
•Absence & lateness reporting.
•Systems Fault reporting.
•Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
•Ensure all incidents are logged and managed effectively through to completion.
•Effectively communicate business issues to the relevant centre departments.
•Maintain the standards of the Security for access / egress and visitor regulation.
•To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
•Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
•To develop and maintain good working relations with applicable local agencies and services.
•Any other reasonable request from management or client.
•Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
•Ensure compliance with the CCTV Policy and audit trail.
•Ensure the issue of keys is in line with procedure and fully auditable.

Qualifications:

• SIA CCTV Licence is essential for the role.
  •Enthusiastic and motivational.
  •Punctual and reliable.
  •Organised, able to make decisions.
  •Honest, transparent and consistent.
  •Gain and hold the respect of others.
  •Have a flexible approach with a “can do” attitude.
  •Good communication skills.
  •Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
  •Has the ability to contribute toward a team operation or can work on his own initiative.
  •Able to communicate effectively and clearly at all levels within the organisation.
  •A comprehensive working knowledge of all processes and procedures.
  •Excellent report-writing and analytical skills with attention to detail.
  •A positive attitude to dealing with people and taking on challenges