Diversity & Inclusion

Our Diversity Makes us Stronger

We are proud of our rich and diverse culture here at Mitie. With over 75,000 employees:

From 167 different nationalities
Over 23,000 Women
Spanning over five generations
Identifying as disabled and LGBTQ+
Parents and carers
Ex-Military personnel

We are continuing to build a culture where everybody belongs, feels comfortable to speak up and be their true selves. That’s what feeds our innovation and drive to create an inclusive workforce directly influencing how we engage with each other, our customers and the communities we work in.

We’ve made progress. But there is still more work to do. We have already made strong progress and progress against our 2030 ED&I commitment: To be representative of the communities and customers we serve from the frontline to board room.

Developing an Inclusive Organisation

Stengthening our capability of ED&I by promoting inclusive behaviours and decision making everyday

An inclusive culture allows our colleagues to thrive, we will achieve this by:

We will embed our values and set expectations for our people.
Nurture a culture where everyone feels they belong by ensuring managers have the tools to build and sustain an inclusive culture while providing our people with the support they need to guarantee their voices are heard.
Deploy our zero-tolerance approach to discriminatory behaviour and actively supporting and equipping our colleagues with the skills to identify and address such behaviours to foster belonging.

Creating Career Fulfilment

Delivering an inclusive and representative workforce offering colleagues clear opportunities to develop and progress

We will:

Ensure we have representation of Women and Racially Diverse people in every succession plan who are either ready now or will be ready for promotion in two years.
By 2025, 40 % of our executives and Mitie leadership team will be Women and 20% will be racially diverse.
Focus on other strands of diversity; age, race, ethnicity, faith, disability, parents and carers and the LGBTQ+ community. We’re striving to ensure they are equally represented in our leadership and teams across Mitie and will set key performance indicators locally to measure our progress.
Other diversity strands that are not necessarily protected characteristics by law, such as socio-economic background, are also considered in our diversity and inclusion strategy.

Amplifying our Colleague Voice

Responding to the voice of our colleagues to build trusting relationships to define our future

We are committed to responding to the voice of our colleagues to build trusting relationships to define our future. We will do this by:

Creating psychological safety and encouraging a culture of ‘Speak Up’.
Continuing to support our diversity networks with access to Executive sponsors. Providing network leads with a platform to raise concerns from across the business and giving them a seat at the table to support the development of the right solutions.
Respond to what our colleagues are telling us through our engagement survey, ensuring we are making a difference where it matters.

Driving Business Growth

Enhancing policies and procedures to deliver our commitment to ED&I

The representation of diverse talent is an essential driver of inclusion. To be a leader in our industry we will:

Build on the progress of the ED&I Talent Committee by developing inclusive and progressive policies, procedures and guides aimed to unlock barriers, to create a level playing field for our diverse colleagues.
Drive organisational change through increased levels of accountability and transparency;
Use data to gain insights and understand where to focus our efforts.

Our Diversity Networks

We have employee networks to enable members to discuss issues affecting them with key decision makers, assist in formulating new and reviewing existing policies and procedures, provide a safe space for members to raise their concerns in a confidential environment, and provide an opportunity for members to update each other on local and national policy and developments.

Each network is sponsored by a member of the Executive Leadership Team who is a role model for Equality, Diversity and Inclusion and champions the agenda across the organisation.

Our Diversity Makes us Stronger

Recognition & Partnerships

Our Diversity Networks