Ref:
67973
Location:
Seascale
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Job Overview

Mechanical Team Leader within a Hard Services team as a first point of contact for client and team employees, taking a proactive approach to customer care and dealing with day-to-day issues including delivery, quality, health and safety.

Main Duties

· Proactively deal with all client queries providing feedback and escalation where appropriate.

· Ensure all planned and reactive, works are scheduled, planned, delivered and updated on Archibus in line with contract requirements and customer expectations.

· Initiate stakeholder discussions to identify and agree appropriate safe system of work to progress tasks, promptly preparing SSOW documentation to undertake works in line with legislative, client and MITIE requirements.

· Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed through team operations.

· Take a proactive approach to WIP including progress updates, issue resolution, forecasting, escalation and completion.

· Work with the planning team to schedule all planned and reactive tasks, ensuring efficient utilisation of resources to deliver optimum performance.

· To report all incidents, accidents and near misses including non-compliant or unsafe conditions at the earliest opportunity.

· Deliver regular team briefs and consult with the workforce to proactively engage, address and escalate issues.

· To undertake workforce audits and assurance on the workface

· To attend and fully participate in training and appraisal activities as required by the business

· To coach, mentor and develop team members to reach their full potential including support in achieving Sellafield nominations

· To assist management and supervisor with all reasonable requests and undertake additional duties in line with capabilities

Experience

Must have NVQ Level 3 in mechanical maintenance and install or equivalent
Must have ability to liaise with client representatives and management.
Be able to organise work and liaise with operational teams
Good general knowledge of facilities services, operational practices.
Sound understanding of nuclear site procedures and practices
Previous experience of team leader or supervision roles would be advantageous

Additional Skills

IOSH Managing Safely certificate
Full clean driving license
Co-ordination and facilitation skills are essential.
Good time management skills
Computer literacy is desirable.

Personal Attributes

Must be a dynamic individual with excellent communication skills, focussed on service delivery, operational support & customer service.

Able to develop and nurture long term lasting relationships with the clients, acting with Integrity at all times and with a diligent approach to organising work and dealing with our customers.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.