Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Act as a representative of Mitie carrying out work at Sutton Civic Offices & Central Library, including over 60 small buildings/schools offices, as detailed by the Engineering Manager. Conduct yourself in a professional manner in support of our customer and work colleagues. Operational responsibility to deliver a first class service and meeting the required KPI's/SLA's upon the contracted and reactive works, from the customers

Job Overview

• To ensure all works are delivered on time and to the agreed specification
• Delegate work to day engineering teams, and in conjunction with the help Desk Team
• Training the teams as required including delivering Tool box talks and team briefs
• Checking paperwork and service standards completed by the engineers
• Managing sub contractors 
• Carry out allocated service work within agreed time schedules, adhering to the Mitie Maintenance Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications
• Complete reports and paperwork as instructed by the Engineering Manager
• Take responsibility for your own training needs and bring them to the attention of the engineering Manager
• Arrange quotes if required, in a timely manner & submit to the client in a professional manner for approval
• Ensure compliance with Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice
• Ensure that all tasks are completed within the contractual time scales. Be knowledgeable of contract SLA's & KPI's

Main Duties

•  Ensure that tool box talks are completed and sent
•  Ensure jobs are completed to a good standard and within the SLA timeframe set
•  Ensure PPM's are completed within month and remedial issues are raised, recorded and remedied
•  Ensure there is always 1 x engineering discipline in through annual leave management
• Carry out PPM and reactive tasks where needed – set the example to the engineers· Ensure site process and site rules are followed by all at all times
• Raise health and safety concerns to Engineering manager
• Support the field engineers out of the office when required
• To organise and supervise sub-contractors as and when required
• Carry out any works as required to support opertaional delivery on site. This could include jobs that are not your core trade.
   

What we are looking for

• The candidate should have had at least 3 years experience supervising a team of engineers. 
• Electrical and mechanical knowledge (Fault finding, drives, control systems, electrical motors)
• Proven ability working in a corporate engineering environment
• Preferably mechanical bias engineer
• Ideally served a recognised trade training scheme
• Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract
• IOSH Managing safely or similar
• Customer care/relationship building skills
• Able to work as a member of a team
• Able to work without direct supervision
• Able to conduct surveys throughout client sites
• Able to deal directly with customers in a professional manner and represent the company