Ref:
81875
Location:
London
Employment:
Full time
Closing Date:
29 October 2025

Workplace Experience Host (81875)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

We are on the lookout for a professional, welcoming, and experienced host to join our team.

Working within a 5* Mitie team, you will be the face of The Client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit The Client premises.

Main duties

To provide theclient and customers with an exceptional customer experience and journey
Support the Service Level Agreement by ensuring that all activities are carried out effectively

Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress

Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs

Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests

Carry out a daily inspection of The Client workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues

Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner

Complete daily checks of all meeting, conferencing and event spaces, setting each space to a defined local standard; Including the provision and restocking of all stationery, flip chart and sundry items, and testing that all AV and conferencing technology is fully operational
Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
The Workplace Concierge may occasionally support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly

Coordinating of events and large-scale meeting, such as group wide events or senior management meetings

To ensure meeting rooms are organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suties (waitressing, serving alcoholic drinks and manning registration desk

Work flexibly to support out of hour requests and extended hours to self-cover operations
Provide operational support to any internal events

Support the mail room team when required carry out Internal/external post and courier deliveries/collections

Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines

Liaising with the Workplace Experience Manager oversee all contractor activity to minimise impact on site operation and customers
Raise accident and incident reports and track through to closure
Actively seek and review customer feedback, track remedial actions through to closure
Support with all internal and external audits
Provide cover for absence, breaks and when requested, including Barista duties
Work flexibly to support out of hour requests and extended hours to self-cover operations
Proactively make recommendations/suggestions/initiatives to support contract evolution

To assist in any other reasonable duties as required by your manager or clients

Demonstrating and leading a “one team” approach

Uphold the vision and values of Signature in all actions and behaviours

Maintain and practice a high degree of confidentiality and integrity

Ensure client needs are met in terms of greeting visitors, answering telephone calls, directing calls, booking meeting rooms, car parking facilities etc

Provide IT assistance and attend regular training of services

Set up all IT equipment for each meeting

To ensure that visitors are entered on to the building visitor database through an online software package

To build professional relationships with key stakeholders to develop knowledge of personal requirement

To act as the central point of contact on-site for all service lines, contractors, clients and guests

To handle any guest complaints and provide a swift solution or escalate as appropriate

To portray a friendly, professional and courteous demeanour always, using open and appropriate body language

To ensure telephone and email etiquette is professional and always adhered to, including the answering of calls and emails using the appropriate greeting and sign off