Ref:
93401
Location:
Buxton
Employment:
Full time
Role Classification:
1

Soft Services Supervisor (93401)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job purpose

To Supervise the day to day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.

Responsibilities
Understand the Support Services element of the Contract (Schedule 12, Part 7) and provide guidance and direction to ensure that the services are delivered to the required KPI standard.
Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet the minimum contractual requirements.
Control expenditure and maximise income to achieve or exceed budgeted financial performance.
Carry out appraisals of direct reports and ensure that their potential is developed.
Lead, plan, communicate and deliver agreed change initiatives on programme to improve performance.
Ensure that staff are fully trained to carry out their work.
Ensure that absenteeism, overtime and agency work is controlled and minimised in accordance with Mitie process.
Provide leadership in awareness and responsiveness to Health and Safety issues, ensuring Risk assessments are regularly reviewed, updated, where necessary and communicated to security staff.
Make decisions within parameters set by manager, using job/specialist experience.
Supervise the activities of others to meet deadlines and quality standards taking account of impact outside the area of responsibility
Ensure new staff are fully inducted and have read, understood and signed on to risk assessments prior to working on the contract.
Produce month end reports to management on clients, within the agreed timescales.
Carry out any reasonable request from the Management team as required to fulfil the role and support the wider contract.
Be in control of waste onsite including hazardous and domestic ensuring it coinsides with the recent guidelines and liase with contractors for disposal.
Control of soft services contractors including waste, plant maintenance and pest control ensuring smooth and effective maintenance is carried out.
Ensure reprographics are completed on time and are presented as requested.