Job Overview

• To provide first response / self-delivery of maintenance and engineering services for the MSD maintenance contract portfolio.
• To complete PPM tasks and activities in accordance with contracted service level agreements.
• To complete reactive works in accordance with contracted service level agreements.
• To complete quoted works in accordance with contracted service level agreements.
• To provide attendance on site where sub-contractors are required to complete specialist works.
• To provide supervision when necessary where sub-contractors are required to complete specialist works.
• To identify requirements for additional works where the completion of planned and reactive works cannot be completed first time.
• To complete electronic and hard copy documentation to ensure that works completed can be evidenced through continuous audit and review.
• To ensure that a safe working environment is maintained at all times.
• To complete surveys, audits, reviews of building assets when requested in order to assist with the compilation of reports.
• To ensure that the company values are observed throughout, maintaining high levels conduct, quality, sustainability, value for money and efficiency.
• To be available for overtime as and when business demands require.
• To be available for shift works in line with working patterns for the contract.

Main Duties

• Carry out schedule maintenance and repair of building services assets in accordance with the contract specification, manufacturers guidelines, industry standards and approved codes of practice and site-specific documentation, including method statements and risk assessments and safe system of works procedures.
• Respond to breakdowns and reactive calls in accordance with the contracted service level agreements.
• Diagnose faults with building services assets and complete repair at first response, or if not possible, advise on course of action to ensure that repairs are completed by a competent person.
• Monitor plant, equipment, systems whilst carrying out works to ensure that service continuity is maintained, or provide specific information to the Customer relating to the required downtime to carry out the works.
• Research via manufacturers service manuals, or wholesale supplier databases, and provide specific information to the Service Desk relating to the procurement of spare parts, specialist components, fixtures and fittings required to complete tasks.
• Where alternative replacement parts are required due to existing parts being obsolete, provide specific information to ensure that specification, performance, suitability and sustainability of alternative products are fit for purpose for their intended use.
• Carry out dynamic risk assessments to ensure that all activities are reviewed and risks mitigated prior to completion of tasks. Escalate to line manager if there is risk or concern that safe systems of work cannot be implemented.
• Ensure that all plant, equipment, plant rooms, installations and other designated areas are kept clean, tidy, and organised, and ensure that working areas are safe areas of work.
• Ensure that all tools, instruments, consumables and spares dry, clean, tidy, and organised, and that all calibration requirements are met to ensure compliance with quality standards.
• Ensure that all waste materials and packaging are removed from the place of work to designated refuse or recycling points.
• Ensure that all hazardous materials owned or used by JCA or its sub-contractors are stored in designated areas or enclosures in accordance with COSHH regulations.
• Ensure that critical and / or economic spares and consumables are maintained on site. Liaise with the Service Desk team to ensure that spares and consumables are quoted, ordered, delivered and stored on site so that planned and reactive works can be completed
• Review maintenance procedures for the specific building asset and provide advice as to whether any of the procedures are inaccurate, not applicable, outside of skillset, or unsafe to complete without further risk mitigation. Escalate to line manager so that appropriate steps can be taken to implement a change control process to documented procedures, or to ensure that the necessary risk assessments can be completed to enable safe working practices.
• Complete engineers logs on the completion of planned and reactive works, detailing summary of works completed, notable exceptions, further works required, spare part requisition, travel time, start time and completion time of task in accordance with JCA. Documentation to be completed using the JCA Field Service CAFM platform.
• Complete site-based information logs, registers, records and manuals and maintain in a tidy professional manner.
• Assist in the creation of standard operating procedures (SOP's) when requested.
• Assist in the creation of emergency operating procedures (EOP's) when requested.
• To be available for overtime or shift dependant on role.
• Ensure that company brand is maintained, relating to appearance, management of tools, equipment, JCA owned and hired plant.
• Maintain regular contact with the Service Desk, Supervisors, Contract Managers and Customer contacts, providing information relating to location, travel time, work in progress, and completion.
• Comply with all company policies, standard procedures, relating to the role.
• Report near misses, accidents, incidents regardless of whether directly related to the works.
• Notify line manager of any lapses/breaches in company procedures or control measures.

What we are looking for

• A qualification in at least one of the following:
• C&G Level 3 or equivalent in relevant subject (Mechanical, Electrical, Air Conditioning and Refrigeration)
• ONC/HNC building services engineering, mechanical or electrical engineering
• NVQ Level 3
• Recognised EITB apprenticeship (Maintenance and Operations Engineering MOET), or similar)
• Experience of providing engineering and maintenance services within the building services industry (2 years +)
• Fully conversant with electrical and mechanical maintenance activities processes and procedures
• Competency in basic IT and computer skills
• Holder of full driving licence (where applicable
• Ability to work well under pressure and during unsociable hour
• Good verbal and written communication skills.
• Problem-solving skills
• Efficiency and organisation
• Teamworking skills

About us

JCA is a multi-faceted engineering services and construction business. Our core expertise is in the development of buildings and facilities with business critical engineering systems.

We deliver a comprehensive range of services to meet the needs of commercial property owners operating in a number of industry sectors. From design and construction to fit-out and maintenance, JCA provides a bespoke solution to every client project.

JCA offers clients a first-class service at all times, operating with transparency and integrity. We are proud to provide excellence as standard and it's our mission to be recognised as leading our industry in service and innovation through engineering and business excellence.

Our defining quality is our ability to manage projects by keeping our clients' needs at the heart of everything we do. We take a collaborative and integrated approach to each of our four core business areas:

· Engineering Projects

· Service & Maintenance

· Interior Fit Out

· Design & Consultancy