Company name: 

Mitie FM Ltd 

Job Title: 

Shift Team Manager 

Reporting to (position) 

Head Of Operations – Shift  

Hours 

42 

Our values and behaviours 

Delivering the exceptional, every day 

• Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. 

• Our promise to our people: a place to work where you can thrive and be your best every day. 

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. 

• Our culture – our core values and how we behave:  

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 

• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 

• We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA. 

• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 

• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. 

Job objectives and responsibilities 

You will have the ability to interpret and make judgement across a wide range of issues, and understand the complexity of pre-planned maintenance, reactive maintenance, unplanned events/emergencies working in a controlled manner.  

Diagnose and repair faults in engineering and/or electrical and/or plumbing installations, plant, and equipment to deal with new situations as they arise and pass on knowledge to others.  

Experience of working in an acute or non-acute hospital setting would be advantageous but not essential.  

Supervision of all shift engineers and prioritisation of events that are logged on the Helpdesk, ensuring response and rectification times are in line with contract requirements and the CAFM system is maintained up to date.  

To be Mitie's first line representative and on occasion be Mitie's sole representative Trust wide.  

To efficiently and effectively carry out planned, breakdown and emergency maintenance of a complete range of mechanical/electrical/building services within the estate.  

To undertake an AP role within the Engineering discipline on one or more specific subjects or work areas as agreed with your line Manager.  

Undertake installation type work as part of new or refurbishment projects or plant replacement programmes.  

Main duties 

• The maintenance and repair of the complete range of mechanical and electrical engineering services associated with the Health Care estate.  This will include, for example, the following: engineering services, portable equipment, fixed plant, fire alarms, control panels, sockets, lighting, electrical accessory's, HVAC, Pumps, Motors, AHU's and building management systems, Calorifiers. 

• To undertake correctly and to a high standard the work associated with PPM (Pre Planned Maintenance) and Reactive Maintenance tasks. 

• To undertake correctly and to a high standard the work associated with an inspection and testing programme both for installed plant, fixed and mobile/portable equipment. 

• Carry out thorough handovers with the Shift Manager taking over, emailing any updates to the Senior Leadership team, complete the necessary BMS updates and notify the relevant manager with any failures.  

• Following engineering and building drawings and specifications, providing satisfactory levels of output linked with high standards or workmanship for complex systems, fully understanding the relationship between mechanical and electrical systems. 

• Determine what spares, components or supplies are needed in order to satisfactorily undertake and complete the work associated with repair, routine servicing and new installations. 

• Complete all record sheets and paperwork associated with routine duties accurately and in good time, or through the use of hand held devices. 

• Assist in providing training to others engaged on all works. 

• Carry out work in a flexible manner ie undertaking a range of work not of the core trade or skill. 

• To undertake work on equipment or services or both where a special and higher level of skill is required above that of craft grade (usually special training for this will be necessary). 

• To actively monitor the CAFM system to ensure all tasks are assigned within appropriate timescales and potential issues are identified and rectified before incurring failure points.  

• To perform working activities which are complex and/or non-routine. 

• To liaise with specialist and non-technical personnel at all levels in the delivery of the service. 

• Carry out planned preventative maintenance inspections and commissioning tests in accordance with legislation and guidance. 

• Undertake any other duties appropriate to the grade of this position. 

• To be prepared to work in hazardous areas taking into account all safety measures to prevent danger, avoid injury and to prevent damage to equipment. 

• To work flexibly to meet the needs of the department. 

• Observe statutory requirements in particular, but not limited to health and safety, electricity at work regulations, asbestos, legionella and COSHH regulations. 

• Complete job specific training (on or off site) and assist in providing training to others engaged on similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available outside of there regular shift pattern if required to complete mandatory training. 

Person Specification 

• Working hours:  12 hour shifts over 4 day working pattern (4 x Days, 4 x Off, 4 x Nights, 4 x Off. 

• Hold a full UK driving licence. 

• Evidence of working within acute health care premises would be advantageous (but not essential). 

• The post holder will have an ability to communicate and co-ordinate tasks effectively.  

• It is implicit within all Estates staff job descriptions that a high level of flexibility and co-operation must be given in order to provide the quality of service standards required. 

• As this is a key front-line post, the post holder represents the Department directly to the Client group. Therefore, the post holder must have a high standard of customer care skills, have a pleasant manner, good communication skills, numerate and have keyboard skills. 

• NVQ level 3 in Electrical/Mechanical engineering or equivariant 

• IOSH Managing 

• Completion of a structured training programme in Mechanical or Electrical Engineering for a minimum of 3 years. 

• This multi-skilled role will, after sufficient training, be inclusive of a range of works not of the core trade or skill. 

• Self-motivated with a high level of focus, drive and energy  

• Maintains high standards of professionalism and confidentiality  

• Ability to work under pressure and constantly achieve within tight timescales  

• Motivated to seek personal learning and career development  

• Willingness to undertake further training in line with requirements of Mitie FM 

Health and Safety responsibilities 

Always follow Group and company policies and procedures. 

• Report any deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment 

• Use all work equipment and personal PPE properly and in accordance with training received 

• Report any issues or training needs to your Line manager and /or via the incident reporting system 

 Information Security 

• DBS check will be required due to the nature of the work environment 

Note 

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. 

At Mitie we know that ‘our diversity makes us stronger.' We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right.