Ref:
95111
Posaddress2
Bilborough
Location:
Nottingham
Employment:
Full time
Role Classification:
2

Service Support Manager (95111)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Service Support Manager

Location: Field-based role covering Nottingham, Leicester & Coventry
Full-time, 40 hours per week (Monday to Friday with flexibility required)

We're looking for a Service Support Manager to oversee multiple commercial cleaning contracts, ensuring high service standards and compliance across a diverse portfolio. You'll manage teams across approximately 35 sites, working closely with clients and operatives to deliver excellent cleaning performance and operational efficiency.

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Support Manager who will lead cleaning operations across multiple sites while driving performance, compliance, and client satisfaction.

Role Responsibilities:

Build strong client relationships and conduct regular audit inspections across sites
Monitor and manage performance against SLAs and cleaning specifications
Oversee workforce management including pay, recruitment, training, and performance
Ensure compliance with Health & Safety, Fire regulations, and company policies (HR, QHSE, RTW, Vetting)
Drive consistent service delivery standards across all contracts within your area

What we're looking for:

Proven management experience within cleaning or soft services in a facilities management environment
Strong communication and customer service skills with the ability to build stakeholder relationships
Excellent organisational and time management capabilities across a multi-site portfolio
IT literate, with good working knowledge of Microsoft Office (Word, Excel)
Full UK driving licence (company car provided)
IOSH Health & Safety qualification (desirable)