Job Title: Service Support Manager 
Salary: £34,144 per annum
Contract Type: Permanent, Full Time 
Hours: 37.5 hours per week
Location: Darwen Health Centre, James Street West, Darwen, Lancashire, England, BB3 1PY (with responsibility for 20 sites)

Benefits: Company car, excellent career progression opportunities, and more!

About Us: Mitie is a leading facilities management company, committed to providing innovative and sustainable solutions across a variety of sectors. We are passionate about delivering high-quality services that exceed our customers' expectations. As we continue to grow, we are looking for a dedicated and proactive Service Support Manager to join our Cleaning team within the NHS sector.

Role Overview: As a Service Support Manager at Mitie, you will be responsible for overseeing and managing cleaning operations across 20 NHS sites. Your role will be pivotal in ensuring the smooth running of day-to-day operations, maintaining high standards of cleanliness, and delivering exceptional service to our clients. You will work closely with on-site teams, contractors, and key stakeholders to ensure we meet and exceed client expectations. Enjoy the freedom to take control of your own schedule with a role that puts work-life balance at the forefront. You'll have the flexibility to plan your own diary, choose the hours that suit your lifestyle, and work in a way that can accommodate personal commitments. Whether you're an early riser or prefer a later start, this position empowers you to perform at your best—on your terms.

Key Responsibilities:

• Oversee cleaning operations across 20 NHS sites, ensuring quality standards are met.
• Lead, manage, and motivate a team of cleaning staff, ensuring optimum performance.
• Regularly assess site performance, conducting audits and addressing any issues promptly.
• Build and maintain positive relationships with clients, ensuring excellent customer service.
• Monitor and manage budgets, ensuring operational costs remain within agreed parameters.
• Conduct regular site visits, providing on-site support and guidance to teams.
• Report on service performance, client satisfaction, and health & safety compliance.
• Ensure compliance with Mitie's cleaning standards, health and safety regulations, and sustainability goals.
• Implement training programs to maintain high standards across all sites.
• Assist in recruitment, performance management, and development of team members.

What We're Looking For:

• Proven experience in an operational role.
• Strong leadership skills, with the ability to manage multiple teams across different locations.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Good understanding of health and safety legislation.
• Strong organisational and time management skills, with the ability to multitask.
• Ability to handle challenging situations and resolve problems efficiently.
• Full UK driving licence (as a company car will be provided for site visits).

Why Join Mitie?

• Competitive salary with company car.
• Career development and progression opportunities within a rapidly growing company.
• Access to a range of employee benefits, including discounts and wellbeing support.
• Be part of a supportive team that values innovation, teamwork, and sustainability.

If you're ready to take on a new challenge and be a part of our dynamic team, we'd love to hear from you! Apply now and take the first step towards an exciting career with Mitie.