JOB OVERVIEW

We are looking for a personable, creative Scheduler to manage the overall activity of the static engineering teams and the jobs. The ideal candidate will be scheduling maintenance works in for engineers to attend and complete within the agreed Service Level Agreements. 

Main Duties
Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery.  The Scheduler will, utilise systems and processes, ensuring that the correct engineering resources are deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. 

In addition to this, you will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, required documentation is completed, and any incomplete jobs are followed up and reallocated as appropriate.

WHAT WE ARE LOOKING FOR

Our ideal candidate will have experience working within a service delivery or contact centre and demonstrate a creative approach to analysing and solving problems using technology and reported information.

You should possess strong IT skills and the ability to work effectively when under pressure within a busy and diverse environment.

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying.
• Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.