Job objectives and responsibilities

·       To assist with the day to day operational service delivery of a team of engineers, operatives and sub-contractors, to achieve the highest level of service to the buildings' occupants in the most cost effective, technically competent and safe manner

·       Commerical Awareness, including understanding of decision making on the P&L, WIP & Debt

·       To develop and maintain a high level of customer service and relationships

·       This role is based in and around Edinburgh covering a variety of properties such as offices, schools and care homes

·       An Electric Vehicle is provided as part of this role

Will be a requirement to be part of an escalation rota

Main duties

·       To ensure all types of PPM, Reactive and Quote requests are productively and efficiently completed within the contractual SLA/KPI requirements – working closely with the Helpdesk

·       To effectively co-ordinate all sub contractor tasks to ensure maximum efficiencies – working closely with the helpdesk

·       To ensure maximine product and efficiency for all operatives

·       To ensure that all asset information and PPM frequencies are correct

·       To ensure all statutory and mandatory certification is in place within the SLA's

·       To ensure all remedial works are captured and actioned

·       Work with Finance Administrator to ensure WIP is tightly managed

·       Understand the commercial/financial impacts on the contract

·       To build and maintain engagement with other stakeholders on the contract, including other Mitie internal businesses

·       To develop an FMR/Risk Register

·       To ensure we maximise the use of Framework Supply Chain

·       To ensure the correct skill sets are available within the engineering teams, including the appointment of Authorised Persons as required

·       To ensure that all necessary security vetting is in place for internal & external personnel

·       Work with Sustainability & Energy Manager to drive energy awareness and initiatives

·       To monitor and control overtime within the defined process

·       To proactively drive the efficient use of handheld technologies

·       Produce internal and external reports as required

·       To review management information to drive improvements and efficiencies, and identify root causes and trends

·       Pro-actively demonstrate and work to the Company's values Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations

·       Undertake, coaching, support and development for team members

·       Undertake scheduled audits to ensure performance continues to provide the best value-for-money service

·       Ensure compliance for all necessary Permit to Work Systems

·       Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate

·       Drive best practice behaviours within the team and ensure timely completion of all records including but not limited to timesheets, purchase card receipts and mileage returns

·       Actively encourage continuous improvement through the use of the Incentive Scheme and the Reward & Recognition Schemes

·       To understand and comply with policies and procedures

·       To attend and fully participate in training and appraisal activities as required

·       To undertake additional duties in line with capabilities as required

Person Specification

·       Experience of dealing with internal and external stakeholders

·       Ability to form excellent working relationships with internal and external stakeholders

·       Can demonstrate understanding and leading by example for health and safety

·       Excellent customer service skills

·       Flexible approach to duties

·       Able to work on own initiative

·       Able to plan and organise workload

·       Able to complete paperwork and forms accurately and legibly

·       Ability to review and understand the Management Information provided