We are seeking an experienced and motivated Facilities Management professional to join our team on a short-term contract, as maternity cover, for the role of Senior Technical Manager of one of the UK's leading media and television companies.

The ideal candidate will be responsible for ensuring the smooth operation of facilities, delivering exceptional customer service, and managing a high-performing team. This temporary position offers a great opportunity to gain experience in a dynamic environment and make an immediate impact.

We are looking for an experienced individual with a background in FM project management or operational management.  As people manager, you will have managed both sub-contractors ensuring high levels of delivery and be pivotal in engaging and managing key stakeholder relationships, including managing multi-disciplinary teams.

Key Responsibilities:
 
•    Customer Service & Quality Control: Ensure high standards of service by conducting regular inspections, resolving issues promptly and delivering excellent customer support.
•    Compliance & Safety: Monitor compliance with Health and Safety regulations, conducting audits, maintaining site cleanliness and ensuring a safe environment for all.
•    Business Development: Assist in developing business improvement programs, identifying new opportunities and building strong relationships with clients to support growth.
•    Financial Management: Control resources effectively, managing budgets, and identifying opportunities for additional services such as window cleaning and consumables.
•    Team Leadership: Recruit, lead and develop the team, ensuring adherence to company policies and promoting a collaborative working environment.
•    Communication & Reporting: Liaise with clients and service teams, update account plans, attend meetings and provide regular reports on service delivery and account performance.
•    Project Management: Support the delivery of projects by coordinating with service teams and ensuring timely completion.
 
Qualifications & Skills:

•    Proven experience in Technical Facilities Management.
•    Strong customer service and relationship management skills.
•    Exceptional team leadership abilities and people management experience.
•    Good knowledge of Health & Safety regulations and compliance.
•    Proficient in Microsoft Word & Excel and other business systems.
•    Excellent organisational, time management and multi-tasking skills.
•    Strong problem-solving abilities with a positive, can-do attitude.