Ref:
91935
Posaddress2
Weston Favell
Location:
Northampton
Employment:
Part time

Security Officer (91935)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

RELIEF Retail Security Officer

Milton Keynes, Northampton, Aylesbury areas

£13.97 per hour

Paid breaks

SIA Door Supervisor and CCTV licence required

Retail experience is essential

Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way

Various shifts times (between Monday – Saturday 08:00 and 22:00, Sunday 10:00-17:00) - must be flexible to work any day/ time

Minimum 8-hour contract

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.

Main Duties

Use ASCONE to maintain the security of the site
Conduct regular patrols of the site
Deliver customer service to both staff and visitors.
Support the staff with any reasonable request
Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate and detailed entry of any incidents that occur on the system provided on site
To call emergency services and Control Room to report all serious incidents

What we are looking for