Ref:
75823
Location:
Telford
Employment:
Full time
Closing Date:
13 June 2025

Security Officer (75823)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

About the Role:

We are looking for a professional and compassionate Security Officer to join our team at The Princess Royal Hospital (part of The Shrewsbury and Telford Hospital NHS Trust). In this vital role, you'll help maintain a safe and secure environment for patients, staff, and visitors—offering both protection and reassurance, especially in high-pressure situations.

Key Responsibilities:

Safety & Security:

Patrol hospital buildings and grounds to maintain safety.
Monitor CCTV and carry out control room duties.
Respond to incidents, emergencies, and alarms in line with hospital protocols.
Prevent unauthorised access, theft, and vandalism.

Support & Interaction:

Control visitor access and screen entries in accordance with hospital policies.
Assist and guide patients and visitors in a helpful, professional manner.
De-escalate tense situations, especially involving distressed individuals (training provided).
Approach all interactions with empathy and respect.

Reporting & Communication:

Keep accurate records of incidents, patrols, and other activities.
Write detailed incident reports and escalate issues when needed.
Liaise with hospital staff, police, and other authorities as appropriate.

Requirements:

Essential:

Valid SIA Door Supervisor License
Strong communication and interpersonal skills
Calm under pressure, with good problem-solving skills
Ability to work alone or as part of a team
Physically fit and quick to respond in emergencies
Willingness to work 12-hour shifts, including nights and weekends

Desirable:

Flexibility to cover rota gaps
Previous experience in healthcare or hospital security

What We Offer:

£13.34 per hour
Full training, including De-escalation Management Intervention (DMI)
Opportunities for development in healthcare security and mental health support
Supportive and inclusive team environment
Comprehensive benefits package

Join Us:
If you're committed to ensuring the safety of others and want to make a real difference in a healthcare environment, we'd love to hear from you. Become a valued part of our team and help us provide a secure, supportive hospital for all.