Job Title: Scheduler

Location: Mitie TSOC - Manchester - Wythenshawe - Atlas Business Park - Pacific House

Working hours: 8:00am - 5:00pm, Monday to Friday

Here at Mitie we are looking for a personable, organised Scheduler to manage the overall activity of the national engineering team and the jobs raised for maintenance queries.

Within the Service Delivery team, you will manage the delivery of jobs allocated for delivery.

The Scheduler will, utilise systems and processes, ensuring that the correct engineering resources are deployed to achieve first time fixes for customers.

Job duties:

• To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
• Accurately record all job related information on the appropriate IT systems.
• Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
• Monitor engineer travel and activity and respond to issues as required.
• Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
• Deal with communications in a professional and prompt manner.
• Escalate issues with specific jobs, clients or engineers promptly.

What we're looking for:

• Experience working within a service delivery or contact centre
• You should possess strong IT skills
• Ability to work effectively when under pressure within a busy and diverse environment
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.

Please note that this position is dependent upon the successful candidate passing BPSS security clearance

 #MISCM