Ref:
77940
Location:
Harlow
Employment:
Part time
Closing Date:
22 July 2025

Retail Relief Security Officer (77940)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Title - Retail Relief Security Officer

Location - Harlow

Hours - Various shifts, both day and night (between 0600 and 2300) - must be flexible to work any day/time

Pay Rate - £14

Job Overview

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation. As this is a relief role covering both sickness and holiday, you must be flexible in terms of what days you work and able to pick up shifts last minute. Ideally, you would have a full UK drivers licence and access to your own vehicle.

Main Duties

Use ASCONE to maintain the security of the site.
Conduct regular patrols of the site, both internal and external.
Deliver customer service to both staff and visitors.
Support the staff with any reasonable request.
Ensure the relevant reports are completed in order for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
To call emergency services and Communication Centre to report all incidents.

What we are looking for