Ref:
76226
Location:
London
Employment:
Full time
Closing Date:
25 June 2025

Regional Performance Supervisor (76226)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Regional Performance Supervisor – London Region

Job objectives and responsibilities

The Regional Performance Supervisor is the No2 in the region and the right hand person of the Regional Engineering manager, this is a critical role to the region being successful or not. You will be the link between line managers and senior managers , you will be responsible for data analysis of the region and spotting trends good and bad and calling these out. Your focus will be on the key metrics that ensure the region is running smoothly from Travel time(TT) , to Time on site(ToS) first time Fix(FTF) and correct van stocks , engineering availability , ensuring we keep 80% availability in the field to allow us to deliver world class customer service. You will also be keeper of our payroll an ensure all necessary checks and balances are in place to be presented to the REM for sign off.

Over and above our Mitie values we aim to be the premier Fire & security company in the UK. Everything you do should aim to get us that step closer to realising this goal.

Main duties

Ensure that we keep enough availability in the field ,we work on 80/20
Own the training matrix ensuring it is up to date and has all relevant information on this
Own the regional training plan and ensure it relates to the skills matrix closing the gaps in skills for the regions investing in our field workforce is vital
Run the open calls process for the region ensuring we are in total control of our WIH
Review Docket quality and feedback to the engineers when appropriate
Run weekly and daily cadence call with the REM to ensure the region is on track
Ensure work stack report is done daily
Ensure that Only costed for Overtime is completed
You should always be aware of your OT
Be an escalation point for in region problems
Assist REM with productivity, efficiency & utilisation
Timesheets
As other duties directed by REM