Job Title: Regional Operations Manager – Integrated Facilities Management (IFM)

Client: Aviva

Location: South (Birmingham to Norwich, down to Worthing including London) Reports to: Account Director

Role Overview

We are seeking a proactive and experienced Regional Facilities Manager to lead the delivery of Integrated Facilities Management (IFM) services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high-performing teams to deliver a safe, compliant, and customer-focused environment.

Key Responsibilities

Operational Leadership

· Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g., workplace services, cleaning, front-of-house, catering) and hard services (e.g., M&E, building fabric).

· Ensure all services are delivered in line with contractual obligations, KPIs, and SLAs.

· Drive continuous improvement initiatives and service innovation across the portfolio.

· Support the Account Director on the Account Delivery Plan and other duties as required

People & Performance Management

· Lead, coach, and develop a team of site-based and mobile facilities professionals, including supervisors and service leads.

· Foster a culture of accountability, engagement, and high performance through regular reviews, training, and succession planning.

· Ensure all team members are inducted, trained, and supported to deliver excellence.

Client & Stakeholder Engagement

· Act as the primary point of contact for client representatives and key stakeholders across the region.

· Build and maintain strong relationships to understand evolving needs and deliver tailored, value-added solutions.

· Represent the FM function in client meetings, audits, and reviews.

Compliance & Risk Management

· Ensure full compliance with health and safety legislation, company policies, and industry standards.

· Conduct regular audits, risk assessments, and incident investigations, implementing corrective actions as required.

· Maintain up-to-date documentation including Assignment Instructions, Risk Assessments, and statutory records.

Service Delivery & Reporting

· Monitor and report on service performance, identifying trends and opportunities for improvement.

· Lead service reviews and contribute to strategic planning and budgeting.

· Ensure robust processes are in place for managing complaints, incidents, and escalations.

Out-of-Hours Support

· Participate in the regional on-call rota to provide leadership support during emergencies or escalations.

Skills & Experience Required

· Proven experience in managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.

· Strong background in both soft and hard services, with the ability to lead integrated teams.

· Exceptional leadership and people management skills.

· Excellent communication and stakeholder engagement abilities.

· In-depth knowledge of health and safety regulations and facilities compliance standards.

· Commercial acumen with experience managing budgets and supplier contracts.

· Flexibility to travel across the region as required.