Ref:
77969
Location:
Oxford
Employment:
Full time
Closing Date:
22 July 2025

Receptionist (77969)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Title: Receptionist
Reports to: Guest Services Lead
Location: Westgate Oxford
Pay Rate: £12.89 per hour

Job Purpose:

To provide a professional and welcoming first point of contact for visitors, clients, and staff. Responsible for managing front desk activities including answering calls, handling inquiries, and ensuring a smooth and efficient reception service.

Key Responsibilities

Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression.
Answer and direct incoming telephone calls; take accurate messages when required.
Maintain a clean, tidy, and presentable reception area and meeting rooms at all times.
Handle all incoming and outgoing mail, packages, and deliveries efficiently.
Manage visitor logs and issue visitor passes in accordance with security protocols.
Schedule, prepare, and coordinate meeting room bookings, including setup and post-meeting tidy-up. Collaborate with housekeeping and meeting holder where appropriate.
Monitor and respond to enquiries in the Westgate Oxford inbox promptly and professionally within 24 hours.
Provide accurate information to guests and staff regarding Westgate services and operations.
Escalate or resolve guest complaints appropriately, ensuring excellent guest service.
Perform regular inventory checks and replenish kitchen sundries at the start of each shift.
Raise and manage service tickets for the office phone system and report faults via the Resolve app.
Support general administrative tasks such as photocopying, filing, and data entry.
Maintain and update internal contact lists and staff directories.
Assist with meeting and event preparations as needed.
Collect and manage guest feedback using the “Made You Smile” system.
Maintain confidentiality and discretion in all interactions.
Report any maintenance or safety issues in the reception or meeting areas.