Product Commissioning Engineer

MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom
Full-time, 100% office based
Salary: £41,097 per annum
Shift Pattern: 40 hours per week. 10 hour shifts Monday-Thursday 3pm-1am

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

Key Purpose of the Job:

Working alongside the Customer Services to provide customer and engineering support in a timely and efficient manner. Working with Project delivery and Installation teams to build site configurations into the headend server infrastructure. Provide Commissioning support to Engineers across the variety of Electronic Security systems.

Key Job Responsibilities:

To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

To answer Engineer telephone calls ensuring internal customer service standards are met.

Any other reasonable requests from the line supervisors and Head of Service

To provide support to the Security Control Centre Team when required.

Essential Requirements for the Job:

Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control

Customer focused

Good Level of PC skills / Microsoft products

Excellent telephone manner providing over the phone remote diagnostic.

Ability to work on your own and in a team environment

Strong interpersonal and communication skills

Ability to prioritise workloads to meet SLA requirements

Network/IP based product experience

Desirable Requirements for the Job:

Experience of CSL signalling device in relation to Intruder Alarm systems

Experience working on Enterprise-wide networked CCTV systems.

Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems

Network/IP based product experience

Desirable Experience:

AMAG Symmetry Access Control/ Gallagher / Nedap

Milestone CCTV

Deister Key Management System

Allied Telesis

Additional Information:

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.