Main duties 

• Provide the highest standard of client focus through the facilities service with first class customer service skills 

• Carry out all reactive requests to cover all facilities service areas required by the Client & ensure a smooth running operation. 

• Cover the mailroom during site delivery hours, making sure all duties are covered. 

• Ensure that service delivery meets the requirements of the service level agreements (SLAs) as detailed in the main contract document. 

• Ensure meeting room booking information is displayed on all rooms and is accurate where applicable and appropriate 

• Provide AV support, set up and equipment to all meeting rooms. 

• Provide mailroom services to relevant buildings 

• Delivery of all goods inward deliveries to all required destinations 

• Maintain a high standard of housekeeping throughout the buildings property 

• Stock control and replenish all office service centres of paper and envelopes 

• Assist with Stationary centralisation project. 

• To continually promote and support a “team spirit” within the Facilities team.  To recognise the importance of the teamwork in achieving the departmental objectives and to contribute effectively 

• AD Hoc general porterage duties as requested 

• To understand and complete all work related documentation accurately and on time 

• To understand and comply with policies and procedures 

• To carry out work in a safe and diligent manner 

• To comply with all Health and Safety policies and procedures 

• To attend and fully participate in training and appraisal activities as required 

• To undertake additional duties in line with capabilities as required 

Person Specification 

• A qualification in administration or logistics would be an advantage. 

• Basic literacy and numeracy skills (GCSE or equivalent). 

• Previous experience in a similar role (e.g., mailroom, postal service, or general administration). 

• Experience working in a fast-paced environment or within a large organization. 

• Familiarity with sorting and handling a range of mail types, including confidential or sensitive documents. 

• Ability to handle mail and packages with care and attention to detail. 

• Ability to prioritize and manage workload to meet deadlines. 

• Basic computer literacy (e.g., email, spreadsheets). 

• Ability to work independently and as part of a team. 

• Good organizational and time management skills. 

• Familiarity with the use of mail sorting equipment or mail tracking software. 

• Ability to use a variety of office equipment (e.g., franking machines, photocopiers). 

• Strong attention to detail and accuracy. 

• Good communication skills, both verbal and written. 

• Positive and proactive attitude, willing to take initiative. 

• Professional, reliable, and trustworthy. 

• Good physical fitness to handle lifting and sorting of packages. 

• Flexible approach to work, with the ability to adapt to changing priorities and workloads. 

• Demonstrated ability to maintain confidentiality when dealing with sensitive or personal information. 

• Ability to work flexible hours if required. 

• Willingness to undertake manual handling tasks and work in a physically demanding environment. 

Working within the Mitie values and behaviours 

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different. 

Trustworthy - 

We do what we say we will 

How we behave… 

• We treat all colleagues with respect 

• We challenge people when they don't do the right thing 

• We welcome advice from anyone that might improve what we do 

• We are open and honest 

• We think safety and always follow rules for safe working 

Helpful - 

We go out of our way to make a difference 

How we behave… 

• We work with each other to achieve the best for clients and for Mitie 

• We share information to help colleagues succeed 

• We build great relationships  

• Our first response to requests will always be positive 

• We look out for each other, never walking by unsafe actions or situations 

Inspiring - 

We help others to be the best they can be 

How we behave… 

• We support and encourage each other to develop  

• We lead by example 

• We set clear expectations 

• We listen to and learn from others 

• We learn from mistakes and incidents to prevent recurrence 

Passion Take our people, add their passion, and you get something really special. 

Spirited - 

We give it everything we've got 

How we behave… 

• We do good things for each other, the environment and the community 

• We appreciate diversity and encourage it  

• We demonstrate team spirit 

• We are committed to doing things better and setting new standards in all that we do 

• We take pride in what we do and have fun doing it 

• We celebrate success and say thank you 

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done. 

Pioneering -  

We do things that excite and amaze 

How we behave… 

• We bring new ideas to the way we do things 

• We are willing to try new things 

• We encourage and support innovation 

• We consider things from other peoples' points of view 

• We embrace new thinking and technologies 

• We build health & safety into everything we do 

Health and Safety responsibilities 

• Follow Group and company policies and procedures at all times; 

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; 

• Use all work equipment and personal PPE properly and in accordance with training received; 

• Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;