- Ref:68334
- Location:Seascale
- Employment:Full time
Planning and Helpdesk Team Leader (68334)
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Position: Planning & Helpdesk Team Leader
Location: Seascale, Cumbria
Site: Sellafield
Role: Full Time, Monday to Friday, 40 hours
Join our team at Mitie!
We are currently seeking an experienced Team Leader or Supervisor to oversee our Planning and Helpdesk team ensuring KPIs are met and reports are delivered on time and to the required standard.
Role Responsibilities:
- Provide support and training to the Planning and Helpdesk teams,
- Conduct performance reviews for staff,
- Prepare briefing packs for dissemination by team leaders and supervisors,
- Monitor KPI performance, preparing reports and escalating issues proactively to mitigate risks and address concerns,
- Implement, monitor, and manage processes for recording tool and uniform provision, as well as tool and equipment calibration,
- Assist in the implementation of performance improvement initiatives.
What we are looking for:
- Experience managing teams
- Proficiency in IT systems, Microsoft office packages
- Experience in training and coaching staff
- Working background in a Logistics or Planning setting is beneficial
- Motivated, driven and adaptable personality
