Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Do you thrive working in a fast paced environment, where flexible thinking and co-ordination are key to success? Are you a strong communicator, who ensures every interaction is a positive one? Our opportunity within our Grosvenor Helpdesk may be the role for you!
As a Helpdesk Co-Ordinator within our prestigious Grosvenor Estates account, your main responsibilities will be to co-ordinate the Engineering tasks across a portion of the estate we maintain. Communication is paramount when liaising with Grosvenor and their customers to arrange for works to be undertaken. Our ideal candidate needs to be organised and upfront with the coordination of planned and reactive tasks to ensure minimum disruption to Grosvenor's service charge payers.
Supporting and co-ordinating our engineering team, who are mobile across Mayfair and Belgravia, this role is the critical in ensuring we deliver our services in the right way with the right resources. Working with our supply chain and internal expertise, you will support in the management and delivery of contractual obligations and client expectations.
Scheduling work orders on the CAFM system and ensuring jobs are managed through to completion, including writing and submitting quotes to the client and ordering materials, are key elements of this role. Ensuring administration required to comply with process and procedures and compliance around statutory tasks is critical.
You will also be ensuring contract specific KPIs and First-time fixes are met and that client / customer communications are comprehensive and timely, liaising with stakeholders to ensure effective programming of PPM and Reactive tasks.
Core functions of the role include:
The ideal Candidate will be able to work under pressure and to tight deadlines, have excellent attention to detail and be able to provide excellent customer service to our clients in answering the phones, managing emails and face-to-face communications; and have recent similar experience within a Facilities Management setting, working with a CAFM system.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
