We are looking for a National Cleaning Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. 

You should be capable of effectively managing and ensuring excellent service delivery to our client nationally and within the Republic of Ireland within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance. 

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively.  You should have a flexible and adaptable approach to workload, ensuring client expectations are met. 

 The ideal candidate will have a full UK clean drivers license – a company car is provided in this role – and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Vendor Management

• Take full ownership for the management and execution of cleaning services via an approved subcontractor.
• To ensure services are managed within the allocated Service Level Agreements specified.
• To review and manage the PPM process and ensure document management is adhered to.
• Ensure all works carried out are completed in a safe and controlled manner adhering with legislation.

Branch Support & Communication

• Support the Branch Management Team with management of 3rd party vendor (cleaners/technicians etc) to help monitor the standards and ensure there is a continuous feedback process to drive Operational standards and vendor structure.
• Ensure the member experience across the Branch Network is in line with expectations i.e, facilities are clean and safe.
• Provide a world class level of support for the Account Management Team, responding to requests in a structured and supportive manner.
• Ensure there are clear lines of communication with the Branch Managers relating to all applicable reactive and preventive works.
• Work closely with the 3^rd party supplier to ensure they are taking a proactive approach to resolving trending/common issues.
• Manage the 3^rd party supplier with optimum rota's for the outsourced service.

Finance

• Ensure budgets are closely managed and each project is delivered in line with the assigned project and time scales.
• Work closely with the Account Manager to ensure budgeting and forecasting are met.
• Provide a detailed monthly review of each month spend by category (cleaning, Consumables, application)
• Support the Operations with budgeting/forecasting of the annual operational spend.

 Project Management - Quality Assurance

• Ensure all small works and projects are completed in a safe and controlled manner.
• Provide continuous feedback on best practice and safe working systems
• Review Operational procedures and ensure the teams are working as efficiently as possible.
• Where required support with the creation and roll out of new initiatives and projects
• Conduct building audits cleaning standards and safety and take accountability for taking action to improve standards.
• Support the project management of the new buildings from a Facilities perspective.
• Work closely with the Account Manager, Customer Branch Network and 3^rd Party Supplier to ensure a smooth and processed handover.
• Work closely with the Account Team to ensure safety-related tasks and processes are adhered to.
• Support the cleaning process, using the internal systems to ensure all visits are captured and escalated in the correct manner.
• Take a proactive approach towards your own development in line with legislation and operational best practice.
• Work closely with peers to ensure the LiveSafe Culture values are alive and kicking.

About you

• Have ideally 5+ years experience managing contractors/support functions and outsourced vendors.
• Ideally have experience managing Safety, possessing a qualification such as IOSH or NEBOSH.
• Ideally have completed a COSSH Training Course.
• Have a proven track record of budget forecasting, management, and real-time cost tracking/control.
• Have experience of Leadership within a busy fast paced environment, ensuring you can not only support your team but also ensure the business and customer needs are met.
• Exposure to Operational cleaning projects.
• An understanding of local safety legislation and compliance law
• Experience managing outsourced contractors.
• Strong communication, organisation, and project management skills

• Strong background of dealing with successful people, complex and sensitive conflict resolution, and impactful influencing skills, internal and external, which demonstrate strong positive and commercial business and people impact in multiple organisations and territories.
• Likes challenges and embraces change in a fast-paced environment.