- Ref:76905
- Location:Birmingham
- Employment:Full time
Lead Data Analyst (76905)
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Lead Data Analyst – Compliance Services
Location: London
Reports to: Head of Accounts - Compliance Services
Job Purpose:
The Data Analyst will be responsible for collecting, analysing, and interpreting data from multiple systems to drive operational efficiencies, improve service delivery, and support strategic decision-making in the Compliance Business. This role will play a key part in enhancing cleaning performance, resource allocation, compliance, and passenger experience through data-driven insights and to optimize workflows and drive continuous improvement initiatives.
Key Responsibilities:
- Data Analysis & Reporting
- Extract, clean, and analyse data from Maximo Data Systems.
- Develop interactive dashboards and reports in Power BI, Excel, and other reporting tools.
- Track key performance indicators (KPIs) for cleaning performance, compliance, and passenger satisfaction.
- Provide real-time and historical analysis to identify trends, inefficiencies, and opportunities for improvement.
- Collaborate closely with senior management, terminal managers, and operational teams to deliver data-driven insights.
- Driving Change & Operational Efficiency
- Utilise data to pinpoint inefficiencies in resource allocation, cleaning schedules, and service delivery.
- Recommend process improvements based on data trends, ensuring compliance with Mitie and airport standards.
- Support the implementation of AI-driven and automated solutions to enhance workforce productivity.
- System Optimization & Integration
- Serve as the key point of contact for data systems for Compliance.
- Ensure seamless integration of data across platforms to improve decision-making.
- Collaborate with IT teams to enhance data accuracy, system functionality, and reporting processes.
- Maintain data integrity, ensuring all reports comply with audit and compliance standards.
- Customer Experience & Passenger Satisfaction
- Track Customer satisfaction trends and drive service improvements.
- Use data from Maximo schedules to support efficiencies, ensuring Compliance Operate at 100% as a PPM delivery requirement.
- Compliance & Performance Monitoring
- Track compliance SLAs and service quality benchmarks.
- Support audits by providing accurate data and performance reports.
- Develop reports for senior leadership, Compliance stakeholders, and regulatory bodies.
Qualifications & Certifications Required:
Essential:
- Advanced proficiency in Excel & Power BI (or similar reporting tools).
- Experience working with data from multiple systems (e.g., IoT, feedback platforms, workforce tracking tools).
- Strong analytical skills with experience in data modelling, visualisation, and automation.
- Ability to interpret complex data sets and present insights in a clear, actionable format.
Desirable:
- Experience with Merlin Proof of Presence, FeedbackNow, or Tork Smart Washrooms data system.
- Knowledge of SQL, Python, or other programming languages for data manipulation.
- Experience in facilities management, airport operations, or cleaning industry analytics.
- Understanding of LEAN methodologies and process improvement techniques.
- Familiarity with UK GDPR regulations for handling data securely.
- Degree or equivalent experience in Data Analytics, Business Intelligence, Computer Science, or a related field.
Experience & Skills Required:
- Previous experience in a data analyst role, preferably within facilities management, aviation, or service industries.
- Excellent problem-solving skills, with the ability to translate data into practical business insights.
- Strong presentation and communication skills, with experience delivering reports to senior stakeholders.
- Ability to manage multiple data sources, ensuring accuracy and consistency across reports.
- Experience using predictive analytics to support decision-making and operational planning.
- Proficiency in data visualization tools such as Power BI and Excel.
- Understanding of LEAN methodologies and process improvement techniques.
- Familiarity with UK GDPR regulations for handling data securely.
