Delivering the exceptional, every day

• Our purpose: better places, thriving communities
• Our positioning: the future of high perform places
• Our strategy: Transforming the built environment; Transforming the lived experience; Transforming insights and decision making
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Overview

The Lead Business Support & Performance Manager will provide strategic and operational support to the Power & Grid division, ensuring consistent, high-quality business support across all business units. This senior role leads a team of coordinators and managers, driving alignment, performance, and delivery against divisional goals. Key responsibilities include enabling seamless operations through standardised processes, improving reporting and compliance, supporting people-focused initiatives, and optimising systems and procedures. The role also plays a critical part in supporting M&A activity and integration efforts, helping to embed consistent practices, align teams, and ensure smooth transitions across newly acquired entities. It is pivotal in fostering a unified approach across the business support function while maintaining strong relationships with key stakeholders, including HR, Finance, and operational leads.

Main Duties

Operational Support

• Provide high-level business support across the Power & Grid division
• Coordinate operational logistics: diary management, travel, meeting preparation, and communication
• Manage divisional rhythm meetings, actions, trackers and ensure accountability is maintained across all stakeholders
• Ensure accurate and timely financial and performance reporting by coordinating the completion of the Monthly Business Review (MBR) with functional leads and operational business units
• Lead Change Control Committee (CCC) process management and communication
• Oversee mandatory training compliance and reporting
• Attend key briefings, flagging risks, cost savings, and updates
• Deliver internal communications and “good news” updates across the division
• Manage the relationship with recruitment partner Hays to ensure consistent, high-quality service and effective recruitment support
• Provide support at Fleet MBRs and Project QHSE monthly briefings, ensuring actions are captured and followed through

 Leadership and Team Management

• Lead and develop the Business Support & Performance team across Power & Grid
• Implement consistent resource and support practices
• Embed Mitie processes across recruitment, onboarding, offboarding, probation, expenses, and employee communications
• Drive performance management and career development for team members
• Maintain regular team meetings and 1:1s to ensure alignment and support
• Build collaborative relationships across wider Mitie Projects teams

 HR & Change Support

• Support delivery of people initiatives and OGSP in partnership with the People Business Partner
• Coordinate divisional events including Townhalls and engagement activities
• Assist in resolving HR-related issues and communicating HR updates

 M&A activity

• Assist with planning and execution of integration activities to ensure smooth transition into the Power & Grid operating model
• Embed consistent business support processes, systems, and reporting across newly acquired entities
• Monitor and report on integration progress, identifying risks and improvement opportunities
• Support change management and communications to promote engagement and alignment during transitions

What we are looking for

Skills & Qualification

• Proven senior business support experience, ideally across multiple business units
• Strong leadership, organisational, and multitasking skills
• Excellent interpersonal and communication abilities
• Proficient in data analysis and reporting
• Solid understanding of HR practices and business processes
• High integrity, discretion, and professionalism
• Competent in MS Office and business management tools

Person Specification

• 5+ years' experience in business support leadership
• Highly organised and proactive
• Strong problem-solving and decision-making skills
• Positive communicator and team leader
• Flexible and collaborative work style
• Committed to high standards and continuous improvement

Health & Safety Responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;