Ref:
76677
Location:
London
Employment:
Full time

Key Account Manager (76677)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Overview

Successfully manage and develop clients across the Managing Agent Sector.

Main Duties

Management of waste contracts for multiple clients, in line with contract specification.
Maintain and develop client relationships with a view to maintaining and growing waste services.
Identifying innovative opportunities for services beyond traditional waste collection.
Maintain, monitor and develop the relationship with all relevant subcontractors
Develop and implement strategies for service enhancement and cost savings
Monitoring quality and accuracy of Management Information reports produced and submitted by the MI team.
Monitoring quality and accuracy of invoices produced and submitted by the Finance team.
Monitoring quality and accuracy of waste data on Mitie Waste's WR1 system.
Submitting and implementing strategic waste management plans in line with our client's environmental and accreditation objectives
Ensuring client compliance with current and future environmental & Health and Safety regulations and legislation;
Auditing both suppliers and clients sites
Ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations if appropriate.
First point of contact for client queries on waste related activities
Attending Client meetings as required.
Liaise with Mitie Waste Finance team to ensure debt and WIP is minimised. Where appropriate, implement action plans to reduce debt and WIP.
Investigation and resolution of clients complaints and concerns.
Create a positive safety culture on client sites in line with client and Mitie requirements
Identifying account growth opportunities
Managing all waste equipment on site ensuring staff are training and service inspections maintained
Advise all stakeholders in the correct methods of waste segregation carring out staff training and education

What we are looking for

Has excellent communication, written, time management and organisational skills;
Has the ability to multitask and manage multiple projects at once
Has experience in the waste industry with a working knowledge of waste and recycling best practice, including innovative approaches for the future treatment of waste
Knowledge or experience in Contract Management, Hazardous and Non-Hazardous waste management.
Experience in handling and packaging of waste chemicals would be an advantage.
Can communicate with people across all levels of the organisation;
Has good presentation and planning skills
Managing change and Customer Care experience/skills
Understanding of Health and Safety practices
Approachable and hard working with a ‘can do' approach