Ref:
73525
Location:
Bristol
Employment:
Full time

IT Change Co-Ordinator (73525)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Overview

The role will provide guidance and support the Mitie IT Change Manager, change initiators, ensuring a standardised approach is fully documented and adhered to when introducing change to Mitie's IT estate.

The IT Change Co-Ordinator is responsible for

Handling change requests that are assigned to Mitie IT Change Management raised as per agreed change management processes,
Ensuring that all changes to companies Production environment are fit for purpose,
The role will challenge the risk based nature of infrastructure planned activity,

The IT Change Co-Ordinator will support and deputise for the Mitie IT Change Manager as required

Main Duties

Responsible for day to day management of RFCs assigned to ITCM RFC's through their lifecycle
Prepare list of changes for review at Weekly IS RFC review and attend the meetings to document all actions discussed
Attend CAB meetings to provide information and status updates on Mitie raised RFCs
Review the progress of RFCs, documenting all queries any actions to cand/or take opportunities to improve service quality,
Review all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed
Responsible for identification of Standard Change candidates
Manage IT Change Mailbox
Preparation of Reports

What we are looking for

Experience of working as a Change Analyst and/or Change Co-Ordinator role is essential,
Experience in working with an outsourced 3rd Party IT support provider in an operational is desirable,
Experience in ServiceNow (IT Service Management tool) is desirable,
Able to make effective decisions and take responsibility quickly,
Structured and methodical approach,
Strong administration skills, and be able to demonstrate attention to detail,
Team player able to work with the minimum of supervision.
Self-motivated and able to work under own initiative,
Able to work with a variety of personalities to champion best practice / high quality change / implementation and rollback documentation,
Experience of working in a high-pressure environment,
Diplomatic and able to remain calm under pressure. Confident to push back where necessary,
Able to follow documented processes,
Good communication skills, both written and verbal. Able to communicate effectively,
Understand the need for discipline and rigour in reporting