Ref:
79352
Location:
Lurgan
Employment:
Full time
Closing Date:
14 August 2025

Helpdesk Operator (79352)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Title: Helpdesk Operator

Shift Pattern: Monday-Friday, 9am-5pm

Pay Rate: £12.60 p/h

Job Description:

Communicating with Fire and Security Engineers / Regional service Managers

Emails & Call handling

Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS

Meeting Service Levels (SLAs)

Following management instructions

Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries

Data Inputing

Working as part of a large team

Processing and maintaining customer records

Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

A minimum of one year's customer service experience in a customer-facing role is required.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.