Ref:
94888
Location:
Hatfield
Employment:
Part time

Helpdesk Contract Administrator (94888)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Main duties

Coordinate calls to service lines via PDA and or phone. ,
Log jobs on Concept
Run daily job reports and other adhoc reports
Manage the coordination and planning of planned preventative maintenance
Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes
Assign the monthly ppm to maintenance, send weekly reports and complete on concept attaching all certificates
Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor
Obtain quotes for changes and chase change requests
Submit ATW's and RAM's
Arrange works with onsite SPT's
Submit and review AD forms
Place all jobs into the shared helpdesk calendar
Update jobs in Concept (i.e. update log notes, attach files, change the status).
Run reports on Cpncept to search for jobs/review what can be completed
Chase service lines and contractors for updates on jobs and report back to the requestor.
Chase engineers for updates
Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's. Followed by approving invoices.
Obtain quotes from contractors
Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhpc data
Join team meetings
Keep track of quotes and materials on a tracker.
Support with life cycle management and coordinator lifecycle jobs
Contact suppliers for material quotes
Take calls via micollab
Issue escalations via email to the Authority and SPV

Support with adhoc requests from management and other team memebrs

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Documents