Ref:
95707
Location:
York
Employment:
Full time

Helpdesk & Compliance Co-ordinator (95707)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Role Responsibilities:

Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
Ensure all reported jobs are processed in a timely manner.
Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders, and goods received notes.
Checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help desk call-outs, and opening and closing jobs are also part of your duties.
General administration support, daily chasing and liaison, raising corrective maintenance tasks following PPM completed tasks.

What we are looking for:

IT skills, including Microsoft Excel, Word, and Outlook, with some experience in updating systems,
Administrative experience is essential
A good team player, supportive and organised,
Someone happy to work in a fast paced environment,