Ref:
74366
Posaddress2
Solent Business Park
Location:
Whiteley
Employment:
Full time

Help Desk Coordinator (74366)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Mitie Technical Services are looking for an Help Desk Coordinator to join our team based in our Whiteley office.

The position is a full time role, with a shift bonus for shift pattern. Working hours will be : Mon – Fri (Excl EBH) 07:00 – 16:00 one week, 10:00 – 19:00 next week.

What are the objectives and responsibilities for this role?

You will be required to manage the incoming demand of a busy Help Desk creating a triage of inbound faults and compliance requirements and managing first level escalations. You will be required to handle the telephone, email and system notifocations in line with SLA and quality standards required, working closely with the quality, planning and operational teams. You will need to Comply with Health and Safety policy/legislation, carring out duties in compliance with MITIE Technical Facilities Management Ltd Policies and Procedures  in a professional manner to a suitable standard to meet both Client and MITIE expectations ensuring that so far as is reasonably practicable Mitie reacts efficiently and effectively in line with client SLA's and KPI's .

What does our ideal candidate look like?

Logistical and problem solving skills
Self-motivated and result-oriented with a positive outlook
Work with stakeholders to understand areas of impact
Excellent organisational skills and ability to prioritise workload and multi-task
Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
Willing to learn new skills and take opportunities to expand quality of service

What are the Qualifications & Experiences needed for this role?

You will be required to have experience of working in a Help Desk or Compliance environment . A good knowledge of Maximo or similar CAFM system, and be compitent using Microsoft Excel. An A level standard or equivalent business would be desirable however the knowledge of the hard services and facilities management would be essential.

If this sounds of interest to you, please hit apply.