Gym Manager - Detention Custody Officer Manager - Heathrow Immigration Removal Centre

£38,873.66 per annum 

Pension and life assurance 

Job objectives and responsibilities

·       To perform the duties of a Detainee Custody Manager in line with contractual requirements, legislation and company standards.

·       To maintain high standards of security and safety whilst ensuring the welfare and decency of residents . 

·       To promote and deliver meaningful gym activities within the sportshalls, gym areas and courtyards ensuring contractual compliance and a safe and seucre environment is manintained.

·       Create monthly timetables and reports that reflect needs of current population ensuring any trends are highlighted in line with Mitie policeis and procedures.

You will be a badged Detention Custody Officer, responsible for daily interactions with immigration residents. You will be required to attend a training course, which includes Health and Safety as well as Control and Restraint training. 

You must be eligible for CTC clearance.
You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.

Main duties  and accountabilities

·     Manage  a full activities timetable within the sporthalls, gyms and courtyards ensuring a safe and secure environment  is maintained which detainees can access purposeful activities throughout their stay.

·       Oversee and organise in the development and delivery of  a wide range of activities, events, competitions  and educational opportunities for detainees to enable them to meaningfully occupy their time and meet contractual and company requirements.

·     Maintain equipment and stock levels working with outside agencies to ensure best practices are followed at all times.

·     Engage with and manage residents  in activities and meetings to ensure all needs are met and uptake is of a good level covering the 9 protectetd characteristics under Equality Law 2010.

·     Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents  and staff.

·     Deal with inappropriate behaviour to ensure a safe and secure environment.

·     Participate in the control of incidents and emergencies to ensure their swift resolution.

·     Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.

Person Specification

·       A minimum of an NVQ Level 2 Fitness Instructor qualification is required.

·       Previous experience or qualifications in sports or activity-based areas is an advantage.

·       Good organisiation and IT skills is required.

·       A willingness to undertake all mandatory tasks as required is vital.

·       Previous experience in promoting, organising and delivering events or activities is required.

·       Previous experience in managing a team would be an advantage.

·       Experience within the custodial setting would be an advantage.

Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.

Care + Custody Competencies

Resident Care and Management

• Interacts with residents  easily, quickly building rapport but maintaining professional distance

·       Is impartial, fair, assertive, consistent and confident with residents

• Treats residents  with respect as individuals and encourages residents  to do the same to others
• Listens carefully to residents , including picking up on unspoken communication
• Explains issues clearly to residents  and keeps them informed at all times of relevant issues
• Makes time to understand residents  and regularly helps them, working hard to meet their needs
• Shows empathy and compassion
• Diffuses anger and worries in residents
• Acts upon signs of distress, self-harm or anger
• Encourages residents  to express their concerns, take responsibility for their behaviour and participate in activities and programmes
• Is observant

Delivering Excellence

• Produces high quality, accurate work to timescale
• Follows and understands Care & Custody standards and procedures

·       Clearly understands consequences of not achieving standards                                    

·       Records and checks information and documentation accurately

·       Maintains concentration and focus on task/job in hand

• Actively seeks ways to make improvements
• Accepts responsibility for own actions

   Teamwork

• Works effectively with others
• Shares information and experience
• Does his/her fair share
• Supports colleagues
• Builds positive lasting working relationships
• Supports team members and team decisions
• Accepts help and support

Communication

• Is confident, clear, accurate and to the point when sharing/giving information
• Maintains eye contact when communicating
• Asks questions and probes to gain relevant information
• Summarises key relevant points
• Seeks clarification when necessary
• Listens to and carefully reads instructions and information

·       Is discreet and maintains confidentiality of information

·       Is polite and tactful

• Checks theirs and others understanding
• Adjusts language to the demands of the situation
• Uses non-verbal communication constructively and effectively

Safety, Dignity and Diversity

·       Shows respect for others treating people fairly with dignity and consideration

• Knows the Company policy on safety, dignity and diversity
• Maintains the health, safety and welfare of self and others
• Does not discriminate against or harass others
• Challenges inappropriate behaviour and language explaining why it is unacceptable

Planning and Organising

• Is organised and structured in approach
• Prioritises and manages own time effectively
• Organises and plans own workload
• Completes tasks on time, meets deadlines

Change Orientation/Flexibility

• Is open to change and is flexible
• Is willing to try out different ideas, solutions, technologies and working practices/methods
• Adapts to changing requirements and priorities
• Quickly picks up new ideas and ways of working
• Supports and assists with implementation of new ideas
• Maintains effectiveness during rapidly changing situations or priorities
• Makes suggestions to improve practices, systems and procedures at work
• Questions existing methods constructively with the aim of improving service delivery

Interpersonal Skills

• Reacts perceptively to a team or individual
• Controls own emotion effectively
• Remains emotionally detached, calm and objective when necessary
• Deals effectively with opposition or criticism
• Aware of impact of own behaviour and modifies it as a result of feedback

·       Thinks before reacting

·       Is aware of cultural and social factors that influence behaviour

·       Maintains a sense of humour