- Ref:76575
- Location:Oxford
- Employment:Full time
- Closing Date:30 June 2025
Guest Services Host (76575)
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Contract: Permanent – Full time
Hours: 40 per week
Pay: £12.86 per hour
Location: Westgate Shopping Centre, Albion House, Littlegate Street , Oxford, Oxfordshire, England, OX1 1AN
Job objectives and responsibilities
Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
Be confident in using radios to reach colleagues or centre personnel
Be proficient using Outlook, Excel and Office
Know our centre so you can answer questions from all those working, visiting or living around Clarks Village
Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
Work with a positive demeanour and support others in the team when required
Be open to change and be flexible within your team where requirements are necessary
The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues
Report anything in need of repair or replacement to the appropriate person
Always keep the cleaning area and space clean and tidy. Keeping cleaning materials safely stored
Maintain polite and good communication with your colleagues, tenants and Guests
Be prepared to undertake further training
Main duties
Respond promptly to guest inquiries within 24 hours maximum
Provide local information to support Tourism
Driving Guest feedback through the Share your thoughts platform
Manage the Lost & Found property and Shop Mobility. Be vigilant in all handover communications
To ensure work is carried out in a safe and proper manner. Considering all Health and Safety legislation. Mitie policies and procedures, risk assessments and method statements
Be accountable and follow up on any communication forwarded to colleagues or management
Communicate and coordinate with colleagues as necessary and use the handover diary
Maintain confidentiality in all aspects of client and staff information
Communicate with guests through various channels including telephone, email and social media
Acknowledge and resolve guest feedback and complaints and be accountable for following up with guest interactions.
