Job Title: Guest Services Host 
Rate of pay: £12.60 per hour
Contract: 30hrs Permanent
Type of Employment: Part time
Shift Pattern: Hours between 0830 – 20:00 (Dependant of day / Events)
Location: Shopping Centre - Leeds - Trinity Leeds

Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Lounge and be part of delivering exceptional service every day.

With a shifts available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.

Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs. 
Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives.

Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.

Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.

Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.

By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.

Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.

As part of the guest services team, you will regularly support on centre events including summer / winter activations, This could include craft clubs, Sip sessions, Artisan Markets etc.

What we are looking for

Motivated and genuine enthusiasm to learn and develop
Ability to work as part of a team
Good communication skills
Minimum of 2 years in retail or similar background
Excellent customer service and communication skills
The ability to solve problems
Personal Characteristics

Confident, Positive and professional attitude
Must be passionate about Guest Service
Must be able to work as part of a team and on own initiative
Excellent communications skills
Must have a professional attitude to flexible working hours
Must be able to deal with challenging and difficult situations