Role: General Manager – Facilities (New Build)

Location: Newcastle – Pilgrim Quarter

Contract: 12-Month Fixed-Term

Position Overview

We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC's flagship site, Pilgrim Quarter, in Newcastle upon Tyne.

This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit-out of a newly built facility. You'll be responsible for managing all operational aspects from the handover phase through to the building's official opening in 2027.

As General Manager and a key member of the Senior Management Team, reporting to the Account Director, you will lead the integration and delivery of M&E, hard and soft services, and contractor management during the final build phase. Your leadership will ensure all systems and services are safe, compliant, and fully operational ahead of occupation. You'll foster a proactive culture of safety, performance, and collaboration, driving project milestones and building trusted relationships with clients and teams.

Key Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance

• Plan and oversee preventative maintenance on critical systems

• Monitor plant and equipment, proactively resolving faults

• Manage reactive repairs and emergency breakdowns, including out-of-hours responses

• Coordinate with suppliers and contractors, managing permits and safety documentation

• Promote a safety-first culture through audits, inspections, and safety meetings

• Lead and inspire site management and service teams

Experience & Skills

• Significant senior management experience within Facilities or Building Services

• Experience in final stages of construction and fit-out of a newly built facility

• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership

• Excellent communication and team supervision skills

• Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)

• Desirable: CAFM system experience, security clearance, and safety certifications

Person Profile

• Proven ability to lead facilities and construction teams and deliver operational excellence

• Strong planning, organisational, and problem-solving skills

• Customer-focused, calm under pressure, and results-oriented

• Committed to fostering a positive safety culture and continuous improvement

Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.

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