Ref:
95677
Location:
Leeds
Employment:
Full time
Closing Date:
10 June 2026

Front of House Supervisor (95677)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Front of House Supervisor, Mitie for Lloyds Banking Group, Leeds/Halifax

Deliver exceptional experiences. Lead with confidence. Make every day memorable.

Location: Split time between Halifax and Leeds
Contract: Full time, 40 hours per week, £15.45 per hour

About the Role

We're looking for a confident, people‑focused Front of House Supervisor who thrives in a fast‑paced, hospitality-led environment and takes pride in setting the standard.

This is a hands-on leadership role where no two days are the same. You'll be the visible, trusted presence on site — supporting your team, engaging with clients, and ensuring every guest interaction feels professional, warm, and seamless.

If you love leading from the front, motivating others, and delivering five‑star service every single day, this role is for you

What You'll Be Doing

Leading Front of House shifts with confidence, energy, and purpose
Setting the tone for exceptional customer service and professional standards
Being a role model for behaviours, presentation, and guest engagement
Supporting rotas, absence management, and last‑minute cover when needed
Quality-checking service delivery and continuously raising the bar
Building strong working relationships with clients, Facilities, and stakeholders
Rolling up your sleeves to support the team during busy or high-profile moments
Spotting opportunities to improve the guest experience and how we work

What We're Looking For

Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility
A natural leader who inspires confidence and brings people with them
Calm, professional, and solutions-focused — even under pressure
Excellent communication skills and a polished, welcoming presence
Someone who genuinely cares about people, service, and standards
Flexible, proactive, and happy to step in and support when it matters most