Front of House Officer - Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites. 

Job objectives and responsibilities

•    As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites. 
•    To undertake all aspects of the reception Porter and Messenger services:- 
•    Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed
•    Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests
•    To receive all the internal and external mail for the site, check, devided and distripute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before  
•    To provide support to the customer services team as required

Main duties

•    To undertake all duties as described and in accordance with the Reception Procedures Manual 
•    To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
•    To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience. 
•    To be readily able to answer any questions and / or find out the answer promptly
•    To receive and look after guests until they are met by their host.
•    To ensure that the security of the premises is maintained as far as is practicable
•    To maintain a quality reception area
•    To provide a booking service for rooms 
•    To provide a helpdesk service for reactive maintenance
•    To maintain the telephone system as directed
•    To liaise with the customer services team with regard to customer care
•    To administer the delivering and collecting of company 
•    Setting up of meeting room space to the clients specification requirements  
•    Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms
•    Take delivery of post both internal/external
•    Delivering post around the building to different departments  
•    Use of franking machine and other equipment to send post.
•    Use of computer to answer email queries.
•    Report any building faults or H&S concerns.
•    Undertake such other duties as may reasonably be required.
•    Sorting post ready for collection.
•    To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
•    To comply with the Clients policies on Recycling and waste disposal.
•    To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
•    Replenish equipment and crockery etc that is required for service, before, during & after service.
•    Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
•     Ensure you comply with the current dress and personal hygiene regulations.
•    Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development
•    To undertake other reasonable tasks as requested. 

Person Specification

•    Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone 
•    Intermediate level Microsoft applications skills – outlook, word, excel 
•    Flexible and willing approach to work 
•    Ability to work on own initiative 
•    Enthusiastic and Hardworking 
•    Good time keeper 
•    Must be reliable and well organised 
•    Good standard of general education
•    Good communication skills - specifically verbal preferably with a second language`.

Health and Safety responsibilities

•    Follow Group and company policies and procedures at all times;
•    Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
•    Use all work equipment and personal PPE properly and in accordance with training received;
•    Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security

•    Ensure compliance with Mitie's information security procedures in all activities;
•    Proactively identify and report security risks to your manager;
•    Report actual and suspected security incidents;