The position involves providing Facilities Management control and support for a school site, ensuring efficient and effective operations to achieve full contractual and statutory compliance. You will support the Regional Account Manager in managing and delivering contractual obligations and client expectations while monitoring and reporting on Service Delivery performance as required. A key responsibility is managing budgets effectively to ensure contract profitability while delivering outstanding service to the school.

The role requires managing and supporting teams to meet contract requirements and service delivery standards in line with MITIE's values. Guidance must be provided to site teams to meet Service Level Agreements (SLAs) in a timely manner, ensuring that budgets and specifications are met. Controls must be in place through audits to monitor and manage services delivered by MITIE and subcontractors. Maintaining accurate contract administration and record-keeping during site visits is essential. You will ensure planned preventative maintenance, projects, and lifecycle works are effectively scheduled to minimize disruption for school users. Collaborating with the Regional Account Manager on procurement, variations, and contract changes is required to deliver value for money.

Health and safety compliance is a critical component, which includes liaising with clients on policies and procedures and assisting with audit processes. You will engage with support functions and specialists to coordinate their input into contracts and maintain effective communication with clients during regular meetings. Additionally, the role involves producing monthly and ad hoc reports with validated data, including FM services, additional hours, utilities, damages, lifecycle, variations, and benchmarking. Feedback will be provided to the Account Manager on service delivery, staff management, and legal compliance, ensuring continuous improvement.

Further responsibilities include acting as the main point of contact for Authority/SPV and school representatives, performing Authorising or Responsible Person duties, assessing damage jobs for cost recovery, and managing day-to-day staff issues such as recruitment, discipline, and development. You will oversee the selection, training, and retention of staff in line with MITIE's HR policies while supporting their career development and succession planning. Adherence to safeguarding policies is mandatory, and concerns must be raised accordingly. Confidentiality of sensitive information must be maintained, and other related duties may be undertaken as needed.

We are looking for someone with a good general education and relevant Facilities Management experience, including PFI contracts and education-specific environments. Success in a similar service setting, operational understanding of utilities and lifecycle management, and stakeholder relationship skills are crucial. Effective communication, negotiation, and interpersonal skills are essential, alongside the ability to work independently, drive improvements, and deliver performance-focused results. Flexibility, adaptability, team-oriented attitude, and coaching and management skills are important. Proficiency in PC applications, including Outlook, Excel, and Word, is required to excel in this position.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

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