Ref:
77906
Location:
Liverpool
Employment:
Full time

Facilities Coordinator (77906)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Contract: Permanent
Type: Full Time
Hours: 40
Salary: £27,000
Location: Alder Hey Children's Hospital - Liverpool

JOB OVERVIEW

To manage the allocation of service requests for reactive and planned maintenance works to in house engineering team and sub-contractors, ensuring work is completed in compliance and SLA requirements and all relevant information is captured and processed accordingly.

Main Duties

Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
To allocate service requests for reactive and planned maintenance works accurately and in a timely manner.
Jeopardy Management of all jobs.
To liaise with the Engineering team to allocate the in-house reactive and PPMs jobs.
Ensure PPM /Obligations are highlighted to the appropriate person within engineering team to ensure compliance with Schedule 10/14 obligations
Ensure timely input and output of all associated helpdesk data and live monitoring of performance against SLA's.
Good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
Keep Health and Safety and environmental site information boards up to date
To make decisions regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
To liaise with contractors/ supervisors and managers to ensure planned work is completed in compliance with SLA requirements.
Review service reports and inform the appropriate engineering area of issues or concerns and follow on requirements to be reviewed.
Input any follow-on works identified by the Engineering Team into the Concept system
Ensure that all maintenance records are maintained and available for inspection.
Fully maintain and update records and files for all Reactive, Statutory and Planned Maintenance works including sub-contractor and insurance reports. To bring any shortfalls to the attention of the Business support compliance manager.
Liaise with the relevant managers for the preparation of month end reporting. Produce the necessary reports to substantiate the monthly performance statistics.
Assist with audit preparation when required.
Ensure that all relevant documentation is provided by contractors including RAMS etc
Ensure Contractor insurance documentation and training records are up to date
Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate.
Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
Support the Helpdesk when required.
Raising of purchase orders
Booking in visitors and contractors on sky visitor system
Ordering of stationary
Support manager with administration support