Facilities co-ordinator Days - 6am - 3pm Monday to Friday. However we also need someone who is flexible and can help with shift cover, or swapping to cover shift hours, normally days 6am - 6pm

As part of the Service Assurance Team, reporting to the helpdesk manager.

We are looking for a Facilities co-ordinator to be the customer facing representative for our services, to bind together the various services to act as one convenient point of contact to the building estate users/stakeholders. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.

As a Facilities co-ordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.

Our new Facilities co-ordinator will work in a team that constantly communicates together as well as keeping each other updated in relation to all areas within the business. As Facilities co-ordinator, you will be the first point of contact for FM related issues across the BMW Account and will take responsibility for logging calls on behalf of building occupants. You will have regular communication with stakeholders to communicate and update on any issues, queries and outstanding works to the Lead reactive works planner, you will be responsible for logging and chasing work orders on behalf of the client

There is a shared in box which the team will work through together and fairly.

 Qualifications & Experience

• Microsoft Office 365 skills
• Knowledge of Maximo system would be beneficial, although not essential as on the job training will be provided
• A minimum of 2 years relevant experience in a helpdesk role, using business in-house systems together with Microsoft packages.
• A knowledge of the hard services and facilities management sectors is desirable
• Educated to A Level standard or equivalent business is also desirable

Please see attached word documents for full attributions for this job role, we do on the job training, buddying up with one of our experienced Facilities Co-Ordinators