Job Overview

• To lead in the effective management and timely execution of all work relating to the delivery of the core services element of the contract within the relevant primary and secondary sites.

  To act as the estate management single point of contact (SPOC) for Head of Establishment (HoE) and representatives.

  To act as the primary interface between Mitie, HoE and DIO for all relevant sites.

  What we are looking for

  Responsibilities

  Customer Engagement

  • Identify optimal solutions to customer requirements, acting as the single point of contact in reaching resolutions to any emerging issues.
  • Understand the operation and priorities of the HoE in order to plan estate activities
  • Support end-users in the development of new work requirements including provision of formal Additional Services submission
  • Manage and edit the Integrated Estate Management Plan (IEMP) co-ordinating input from all stakeholders including HoE
  • Ensure that all complaints are resolved and compliments acknowledged in a timely and satisfactory manner

Main Duties

• Technical Responsibilities

  • Manage all KPI measures and ensure they are delivered within agreed time scales
  • Pro-actively manage all works through motivation, driving excellence through clear and effective direction, delegation and sound decision making
  • Manage the statutory and mandatory compliance of assets but where this is not possible provide technical support for the management and mitigation of risk
  • Set and maintain high standards for quality and drive achievement in a changing environment, to sustain focus and deliver results through implementation and on-going maintenance of quality assurance and health and safety systems
  • Encourage evaluation and manage adjudication process for works within authority level
  • Undertake in-progress and completion audits in accordance with the Audit Management System (AMS) and capture results 
  • Utilise systems as required for input and reporting
  • Proactively provide reports to HoE on performance, identifying opportunities for improvement, relationships and customer satisfaction
  • Through liaison with the Billable Works Manager ensure all billable works are completed to the required standards and that relevant documentation is handed over in a timely manner upon completion and that it is recorded against the appropriate assets in Maximo
  • Ensure compliance with contractual, statutory and company regulations
  • Report to  Area Manager on Performance Indicators as required
  • Identify and make recommendations for Life Cycle Replacement and manage, if required, the delivery of approved works in accordance with the Life Cycle Replacement Programme
  • Manage all low value additional services allocated to the site team from development to construction and to ensure they meet the criteria of the scorecard report or any other KPI introduced by the client or Mitie
  • Interact and liaise with relevant Authorising Engineer (AE) to ensure site(s) meet the requirement of JSP375
  • Manage team and supply chain performance to ensure all statutory, mandatory and reactive performance indicators are consistently achieved
  • Provide good quality business cases, working closely with the billable works Team to ensure that the project delivery meets requirements.

  People Responsibilities

  • Manage and plan resources effectively to ensure a sufficient number of qualified employees are employed
  • Monitor performance against clear objectives, ensuring milestones and targets are met by the required time frames
  • Ensure timely completion of mandatory training for self and team in accordance with the company training matrix

  Commercial Responsibilities

  • Manage cost and stakeholder expectation through sound commercial decisions to ensure value for money
  • Set, interpret and manage the operational budget and forecasts
  • Ensure supply chain performance is monitored and regular meetings are held to discuss performance

  Corporate Responsibilities

  • Ensure compliance with Security and Fraud Policies and Procedures
  • Comply with all Health and Safety and Sustainability Policies and Procedures pertaining to your job role. These are found on the Mitie Intranet  
  • Support all business safety initiatives
  • Comply with the Organisation's Equality and Diversity Policy  
  • Consistently demonstrate the Company values

  Carry out any other duty commensurate with the position

What we are looking for

• Essential

  • Excellent leadership and management skills
  • Significant experience in a management position within construction or facilities management environment
  • Ability to delegate, prioritise and manage time effectively
  • Ability to motivate and lead a team
  • Good working knowledge of Heath and Safety legislation and environmental standards, statutory and MOD mandatory requirements
  • Proactive performance management of employees and supply chain
  • Sound understanding of business finance
  • Commercial acumen and awareness
  • Effective communication skills
  • Ability to interface with customer at all levels
  • IT literate
  • Extensive understanding of risk management
  • Requirement to travel to other sites

  Desirable

  ·       Working knowledge of CDM regulations ·       Experience of operating in an MOD environment ·       Adept with continuous improvement tools and techniques ·       Experience of the requirements of the Asbestos at Work Act, DDA, and Energy Performance etc   Training & Qualifications Essential Requirement Qualified to HND level or equivalent experience in related field IOSH or equivalent qualification Desirable Requirement Membership of an appropriate professional body Continuing Professional Development Fraud awareness Personal Qualities Effective motivator who can drive excellence through clear and effective direction, delegation and decision making Ability to promote team culture and shared responsibility through effective leadership, stakeholder engagement and collaboration Inspires confidence and builds effective relationships Communicates effectively at all levels Plans resources effectively and monitors against clear objectives, ensuring milestones and targets are met Manages cost and stakeholder expectation through sound commercial decisions and value for money Sets high standards for quality and drives achievement in a changing environment, to maintain focus, deliver results and achieve targets Ensures compliance, demonstrates commitment to internal and external requirements and encourages evaluation Realises organisational goals by developing strategies, producing solutions to problems through a variety of approaches and embraces innovation Learns from experience, utilising existing talent and expertise to encourage a culture of organisational learning Ensures progress through use of available technology, applying logical analysis to identify root causes and ensuing trends