Job Title: Diet Chef 
Hourly Rate of Pay: £14.15
Contract Type: Permanent, Part Time 
Total Weekly Contractual Hours: 10 (Saturday or Sunday- 6AM to 6PM- 10 hours shift)
Location: St George's University of London Hospital, Blackshaw Road, Tooting, London, Greater London, England, SW17 0QT 

At Mitie, our values and behaviours are centered around delivering the exceptional every day. Our purpose is to use our expertise, care, technology, and insight to create amazing work environments, enabling our customers to be exceptional each day. We make a clear promise to our people: to offer a place to work where individuals can thrive and be their best every day. Equally, our promise to our customers is to be a trusted partner, creating exceptional environments for their customers and people, and consistently adding value. Our culture is driven by core values and defined behaviours. We are one Mitie — working as a united team to deliver a seamless, unrivalled service, always ready to help a customer or colleague in any way possible. We are built on integrity and trust, which are at the heart of everything we do. As the face of the company, we treat others with respect and pride ourselves on being part of Mitie. We go the extra mile by ensuring smooth operations in a safe environment, seeking better ways of working, solving problems efficiently, and always keeping our promises to colleagues and customers — it's in our DNA. We believe our diversity makes us stronger, and we take pride in our rich mix of cultures and backgrounds, which fosters creativity and insight. Everyone at Mitie has a voice and is treated equally. Most importantly, our customers' business is our business — we are a trusted partner known for our expertise and unwavering commitment to placing our customers at the heart of all that we do.

Job objectives and responsibilities
The role involves leading on menu development, service offering, and the overall environment, creating fit-for-purpose solutions across the business. It includes delivering and enhancing services for Mitie Healthcare by taking full ownership, acting promptly, and upholding high-quality standards. The position is responsible for achieving and ideally exceeding budgeted targets. It requires planning meals, menus, themed days, and special offers to ensure patients receive adequate information. Supervisors serve as quality control by ensuring customer satisfaction, properly training employees, and strictly adhering to company policies. The role entails supervising, encouraging, and supporting team members to ensure company standards are consistently met, directing employees in their daily tasks, and interacting with customers to guarantee an exceptional experience. It is essential to ensure all food is prepared correctly and safely in accordance with HACCP regulations and to manage inventory effectively to support stock control protocols. Compliance with all food safety requirements is mandatory, along with strict adherence to all company policies and procedures, taking reasonable care for the health and safety of oneself and others. The role also includes delivering the budgeted profit and turnover for areas of responsibility and supporting the development and control of contract budgets with clear margin expectations. It requires setting, measuring, and interpreting appropriate targets and objectives based on criteria agreed upon with the patient catering manager. Workload must be organized, divided, and delegated into manageable activities based on expertise and focus areas while tracking completion levels to meet milestones successfully. Additionally, the role includes setting clear team objectives and goals, identifying the necessary steps and priorities to achieve them.

Main duties
The role requires full compliance with all Mitie Healthcare requirements and the identification of training needs within the catering operation, with the appropriate training delivered through effective collaboration with the Training Manager. It is essential that all team members adhere to COSHH, HACCP, and QHSE regulations, and that proper food handling, safety, and sanitation standards are followed throughout food preparation, service, and clean-up processes. Responsibilities include the costing and nutritional evaluation of meals and menus to provide balanced and varied food options, while ensuring all allergen information is clearly displayed and readily available to customers for each product made on site. The role also involves maintaining and troubleshooting kitchen equipment, ensuring supplies are available, performing preventative maintenance, and arranging repairs when necessary. All food must be stored safely and at legally required temperatures. Clear and specified communication lines must be followed at all times, particularly in escalation and problem-reporting scenarios. All colleagues are to be trained in line with both client and company requirements, addressing both hard and soft skills. The role requires identifying and developing talented individuals across teams and sites to support their career aspirations, building a strong pipeline of future successors. This includes the use of internal HR systems and people support services to encourage best practices and fulfill management responsibilities. The role also entails effective control over payroll and absence management to minimise disruption and protect team engagement. Comprehensive cost analysis must be conducted for all menus and catering operations, including the ordering, receipt, and storage of goods. Maintaining high customer service standards is essential, with prompt resolution of any service failures. Staff and business units must fully adhere to the company's retail brand standards, promotions, and procedures. The company's QHSE policies must be consistently followed by both the individual and their team. The role includes additional duties as needed by the contract, ensuring adequate staffing levels across departments in line with specifications and demand. Planning, allocating, and evaluating work at individual and team levels is key, along with clear and inspiring communication across all teams. Effective team resourcing through business forecasting is expected, as is comprehensive performance management, including regular reviews and goal setting. The role emphasizes the development of a positive, engaging work environment where Mitie values are lived daily. It involves leading formal employee meetings related to topics such as employee relations, restructuring, TUPE, or other consultations. The postholder is fully responsible for purchases and stock control, ensuring accurate service provision billing, and is expected to coach and develop teams to reach their full potential while representing Mitie's values and commitment to exceptional service every day.

Person Specification

The ideal candidate possesses strong creativity skills with the ability to think beyond established processes and procedures, driven by a passion for maintaining and elevating high standards within their environment. They have a solid command of both literacy and numeracy, alongside an intermediate knowledge of all Microsoft Office packages and full competence in the use of PCs and other technology. Excellent written, verbal communication, and negotiation skills are essential to support their role effectively. They must be fully capable of understanding and maintaining confidentiality across the site while respecting the needs of all stakeholders. The candidate works well under pressure, meeting challenging deadlines related to both operational and people management aspects. They can plan and manage their own workload efficiently, recognizing when to seek support as needed. As a team player, they lead by example through operational excellence, strong interpersonal skills, and the ability to interact confidently at all levels. They demonstrate forward thinking and planning, maintain a positive ‘can do' attitude, and can adapt their style to meet business needs. Strong financial acumen is necessary to manage costs and ensure budgets are met. The candidate represents both Mitie and the client in a professional, courteous, and confident manner and uses effective communication to ensure that teams across the entire Healthcare business unit are well equipped. Regarding health and safety responsibilities, the candidate must consistently follow Group and company policies and procedures, report any deficiencies in systems or equipment that may risk service delivery, health, safety, or the environment, use all work equipment and personal protective equipment (PPE) correctly and according to training, and promptly report any issues or training needs to their Line Manager or through the divisional incident reporting system.