Join us and help deliver the exceptional, every day.

Mitie are looking for 2 Customer Service planners to join our team based in our Whiteley office. 

What are the objectives and responsibilities for this role?

You will be responsible to plan jobs for success in a timeframe directed by the demand lead. Ensuring all Access is cleared, the engineer with the right skill set is booked, spares required are noted  & ensuring any risk to planning to the timeline required is flagged to the Demand Lead .

 Other responsibilities include but are not exclusive to:

• Escalating for support where Access prevents success.
• Ensuring any changes are completed to prevent failed engineer time.
• Work closely with the OM for support on Engineer planning  and the Demand Lead to keep all RW raised within SLA .
• You will also be responsible for completing all engineer work schedules.
• Ensuring effective utilisation, efficiency and productivity of the field engineers, using standard times and scheduling tools to aid the completion of all PPMs within the month. 

What are the Qualifications & Experiences needed for this role?

The ideal candidate will need to have an understanding of supply chain & basic planning processes ie ordering, production, delivery. Knowledge of Maximo or similar CAFM system and  relevant experience in a Planning role using business in-house systems together with Microsoft packages  would be desirable.

What does our ideal candidate look like?

• Logistical and problem solving skills
• Self-motivated and result-oriented with a positive outlook
• Work with stakeholders to understand areas of impact
• Excellent organisational skills and ability to prioritise workload and multi-task
• Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
• Willing to learn new skills and take opportunities to expand quality of service

If this sounds of interest to you, please hit apply.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.