Mitie Technical Services are looking for a Customer Service Planner to join our team based in our Whiteley office. 

What are the objectives and responsibilities for this role?

You will be responsible to plan jobs for success in a timeframe directed by the demand lead. Ensuring all Access is cleared, the engineer with the right skill set is booked, spares required are noted  & ensuring any risk to planning to the timeline required is flagged to the Demand Lead .

 Other responsibilities include but are not exclusive to:

• Escalating for support where Access prevents success.
• Ensuring any changes are completed to prevent failed engineer time.
• Work closely with the OM for support on Engineer planning  and the Demand Lead to keep all RW raised within SLA .
• You will also be responsible for completing all engineer work schedules.
• Ensuring effective utilisation, efficiency and productivity of the field engineers, using standard times and scheduling tools to aid the completion of all PPMs within the month. 

What are the Qualifications & Experiences needed for this role?

The ideal candidate will need to have an understanding of supply chain & basic planning processes ie ordering, production, delivery. Knowledge of Maximo or similar CAFM system and  relevant experience in a Planning role using business in-house systems together with Microsoft packages  would be desirable.

What does our ideal candidate look like?

• Logistical and problem solving skills
• Self-motivated and result-oriented with a positive outlook
• Work with stakeholders to understand areas of impact
• Excellent organisational skills and ability to prioritise workload and multi-task
• Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
• Willing to learn new skills and take opportunities to expand quality of service

If this sounds of interest to you, please hit apply.