• Full Time (50 hours this includes paid lunch and on call duties) 
• Salary £33,300
• Shift Pattern 5 days and 2 off

Main Duties

• Proactive and reactive scheduling, supporting the Cruise Manager with the daily recs, and day before preparation for the following days scheduled cruises.
• Using the latest scheduling software, manage the delivery of jobs allocated to the Core/Cruise operation. The Scheduler will, using the systems and processes, ensure that the correct resource is deployed to achieve first time fixes for customers. This will range from using internal officers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of required jobs Supporting the Cruise/Core manager as well as ensuring all required documentation is completed.

• You will ensure all systems and equipment are checked in line with procedure and the correct prompt action is taken to rectify any issues.
• Ensuring correct staffing levels for day-to-day activity across ships is accurate as per client request in line with accurate requirements from the customer per ship.
• To ensure that the staff are informed as far in advance as possible of allocations and times on roster; Double check schedules prior to confirming with staff to ensure that no duplications of duties have been made

• Adjust schedule and cover any shortfalls resulting from sickness or absence reported
• Ensuring that all Service Providers understand what their requirements are weekly including any external contract Mitie support, ensuring they understand dates & timings, cruise locations and site protocols when they arrive for each shift.
• Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to office manager.
• Provide management support outside of core hours as in business-critical situations.