Ref:
93554
Posaddress2
St. James's
Location:
London
Employment:
Full time
Closing Date:
11 May 2026

Corporate Receptionist (93554)

Since 1987, Mitie’s 76,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Corporate Receptionist – Job Overview

We are seeking a professional, welcoming, and experienced Corporate Receptionist to join our Guest Services team. This role is responsible for delivering reception, administrative, and secretarial services efficiently and professionally, acting as the face of the client workspace.

Working as part of a 5* Mitie team, you will take ownership of the reception environment and provide a first-class customer experience across all integrated facilities management services. You will ensure all customer requests and site activities are managed efficiently, delivering consistently high standards for all visitors, clients, and colleagues.

Working Hours: 40 Hours per week

Between the hours of 07:00 - 17:30

Shift patterns are subject to availability and will be decided upon business needs.

Key Responsibilities

Provide a warm, professional welcome to all visitors, managing sign-in processes, security passes, and transport requirements
Maintain a tidy, professional reception area at all times
Handle telephone calls and emails promptly and professionally, ensuring correct etiquette is followed
Manage the switchboard, directing calls accurately and maintaining associated records
Act as the central point of contact on site for clients, guests, contractors, and service lines
Manage shared inboxes, visitor queries, messages, and general enquiries
Oversee incoming and outgoing mail, courier services, and package distribution
Issue visitor, contractor, and staff passes, including pit passes where authorised
Support building security, including opening and closing procedures and emergency evacuations
Manage desk, room, and collaboration space bookings using the site booking system
Book taxis and shuttles via approved providers and manage travel ticket stock where applicable
Order consumable goods and maintain stock levels
Maintain accurate electronic and physical filing systems, ensuring documentation is correctly stored
Collate data and produce reports as required, supporting audits when necessary
Build strong professional relationships with key stakeholders and anticipate client and visitor needs
Work flexibly as part of the wider on-site team to ensure a seamless service
Uphold Signature uniform and grooming standards at all times

What We Are Looking For

Experience & Skills

Proven customer service experience, ideally within a corporate or front-of-house environment
Strong interpersonal and communication skills, both written and verbal
Ability to work independently and as part of a team
Confident computer user, including Microsoft Word and Excel (desirable)
Experience with desk or room booking systems (desirable)

Personal Attributes

Professional, smart, and well-presented at all times
Well organised with the ability to prioritise and multitask in a fast-paced environment
Approachable, personable, and customer-focused
Flexible and adaptable approach to work
Willingness to undertake further training where required