Job Title: Control Room Operator

Pay Rate: £12.60 p/h

Shift Pattern: 12 hour shifts - 6am-6pm Saturday and/or Sunday (weekends only)

Job Objectives:

• Responding to alarms in a timely and accurate manner
• Customer service and good knowledge of Microsoft applications
• Hit Daily KPIs
• Individual KPIs
• Incident reporting on alarms

Main Duties:

• Managing incoming and outbound calls in an timely and efficient manner
• Placing clients sites on test for alarm systems, I,e – Fire Alarm Testing
• Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
• Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
• Ensuring correct procedures processes are adhered to.
• Working as part of a team to achieve operational expectation.
• Become a Primary operator for our key accounts. I.e – NBS, FUJI, RR, SAINS, EE etc
• Carry out proactive monitoring for specific clients and further adhoc tasks (Camera checks, audio checks)
• Use of intercoms and passwords for clients to operate access control systems for certain sites.

Person Specification:

• Previous switchboard/call centre experience 
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.

Essential

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.